Customer Service Support

Philipe Moreno Jackson, TN ***** 561-***-**** **********@*****.***

Summary Highly motivated and results-oriented professional with over 6 years of experience in sales and customer service, including 2 years in a leadership capacity. Proven track record of exceeding sales targets, cultivating strong client relationships, and significantly enhancing customer satisfaction. Seeking a challenging position where I can leverage my diverse skill set in sales, customer support, and team leadership to drive revenue growth and operational efficiency. Additionally brings experience in machine operation and construction. Professional Experience

Prime Auto USA 2023 – 2025 Car Salesman / Customer Support Representative

● Achieved consistent sales targets for vehicles, demonstrating strong negotiation and closing skills.

● Provided exceptional customer support throughout the sales process and after-sales inquiries, ensuring high customer satisfaction.

● Managed a high volume of client interactions, including inquiries, test drives, and financing discussions.

● Developed and maintained expert knowledge of vehicle features, specifications, and pricing to effectively inform customers.

● Resolved customer concerns and issues promptly and professionally, contributing to positive customer retention.

People's Tax Relief 2021 – 2023 Manager

● Led a team of 5 sales and customer service professionals, fostering a positive and productive work environment.

● Implemented training programs that resulted in a 30% improvement in team performance.

● Effectively managed inventory and streamlined processes, reducing operational costs by 15%.

Hifa Limestone 2020 – 2021 Customer Service Specialist

● Provided exemplary customer service, resolving inquiries and issues to ensure customer satisfaction.

● Conducted product knowledge training for team members, contributing to a 15% improvement in service quality.

● Implemented customer feedback mechanisms, resulting in a 10% increase in overall customer satisfaction.

Omicron Granite 2017 – 2020 Sales Representative

● Achieved and consistently exceeded sales targets, resulting in a 20% increase in revenue.

● Cultivated and maintained strong client relationships, leading to a high rate of repeat business.

● Collaborated with cross-functional teams to develop and implement effective sales strategies.

Education

Florida Atlantic University 2017

Bachelor's in Business

Skills

● Sales & Business Development: Sales Strategy, Consultative Selling, Lead Generation, Negotiation, Closing Skills, CRM Software, Account Management, Revenue Growth, Market Analysis

● Customer Service & Support: Customer Relationship Management, Conflict Resolution, Issue Resolution, Customer Retention, Product Knowledge, Service Quality, Customer Satisfaction

● Leadership & Management: Team Leadership, Training & Development, Performance Management, Process Improvement, Operational Efficiency

● Communication & Interpersonal: Communication, Problem Solving, Interpersonal Skills, Active Listening, Persuasion

● Organizational & Technical: Time Management, Inventory Management, Data Entry, Microsoft Office Suite

● Other Experience: Roofing and Construction Experience, Machine Operation Languages

● English

● Portuguese

References Available upon request.

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