Social Media Life Insurance

Marjorie Narcisse

*** ******* ***

Toronto ON, M*B 3G2

(647)854=3186

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Skills

· Detail-oriented

· Flexible and adaptable to fast-paced settings

· Communication and Interpersonal Skills

· Conflict resolution

· Excellent team player

· Leadership

· Proficient in MS Office (Word, Excel, PowerPoint, Teams, Zoom, & Skype)

· Data entry/ documentation

· Marketing Strategies

· Fluent in English & French

· Analytical abilities

Experience

June 2022- September 2024

Marketing Agent

Word Financial Group Toronto, ON

· Collaborates with creative teams to develop advertising materials, including brochures, emails, and social media content.

· Successfully enhances customer satisfaction by promptly responding to enquiries and feedback across various communication channels, resulting in a 20 % increase in positive customer reviews.

· Conducts through needs analysis for clients, leading to tailored life insurance solutions.

· Organizes and leads educational seminars on life insurance benefits, contributing to a 20 % growth in new policy sign-ups.

2

Efficiently cross-sells additional insurance products to existing life insurance customers using sales strategies

November 2023 – January 2025

Manager

Marj Cleaning Services/ Cleanandjoy Toronto, ON

· Manages a team of cleaning staff, including hiring, scheduling, and performance evaluations.

· Negotiates and manages service contracts with customers, resulting in a 15 % increase in contract renewals.

· Conducted regular inspections to ensure high standards of cleanliness and adherence to customer specifications.

· Oversees the procurement and maintenance of cleaning supplies and equipment, ensuring cost- effective inventory control.

· Addresses and resolves customer complaints, adapting policies to align with evolving customer needs.

· Identifies areas for staff development and implements training programs to enhance skills and efficiency.

· Conducts training sessions for staff on cleaning techniques, equipment usage, and customer service.

· Uses social media platforms to market services and engage with potential and existing customers. Manages the business budget, tracking expenses and optimizing resource allocation to maximize profitability

Education

September 2017- November 2022

Seneca College Toronto ON- Advance Diploma

Business Administration and Business International October 2022 - September 2024

Yorkville University, Concord, ON

Bachelor of Business Administration (Project Management)

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