Human Resources Resource

MARIELLE HILAIRE

Email: ***************@*****.*** Phone: 868-***-****

HUMAN RESOURCES PROFESSIONAL

Start-ups Acquisitions Turnarounds High-Growth Organizations Positioning HR as a Business Partner for Excellence Experienced, dynamic, and innovative HR Executive who translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Empowering leader who supports companies and top executives with a unique perspective and appreciation that human capital is every organization’s greatest asset. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals. INDUSTRY EXPERTISE AND MANAGEMENT SKILLS

Audit, Compliance & Governance

Change Management

Compensation & Benefits Management

Customer Service Management

Data & Records Management

Diversity & Inclusion

Employee Engagement

Employee Relations

Health & Safety Management

HRIS/HRMS (HRplus; Oracle;

Workday; SAP; Peoplesoft;)

HR Policy, Process & Systems Design

Labour Relations

Leadership Development

Negotiations & Collective Bargaining

Organizational Development

Payroll Services

Pension Plans

Performance Management

Process Reengineering

Restructuring & Revitalization

Salary Structure & Job Evaluation

Succession Planning

Talent Acquisition

Training & Development

Total Rewards Systems

Workforce Planning

CAREER ACHIEVEMENTS AND PROFESSIONAL EXPERIENCE SUMMARY Chief Human Resource Manager for Trinidad and Tobago Revenue Authority, a semi-autonomous institution established by Trinidad and Tobago Revenue Authority Act, 2021 to assimilate the operations of the Board of Inland Revenue and the Customs and Excise Divisions under one umbrella organization. (December 2023 – June 2025).

Designed the Human Resource Strategic Plan inclusive of Training and Capability Plan.

Developed the Organizational Structure for the projected organization in collaboration with key stakeholders.

Established the Leadership Development Internship Program for TTRA inclusive of program design and training and competency building plan.

Managed Human Resource Management System (HRMS) Implementation Project to digitize all Human Resource processes prior to TTRA launch.

Developed the Human Resource Transition Plan inclusive of mapping criteria and Framework for employees transitioning from Inland Revenue and Customs and Excise Divisions to TTRA.

Designed HR Policies and Standard Operating Procedures, ensuring HR best practices and legal compliance for Board of Management approval.

Developed the Compensation and Benefits Framework for the TTRA.

Developed the Reward and Recognition Policy and Framework.

Developed Job Descriptions for the projected organization of two thousand (2,000) staff members.

Developed and implemented Talent Management and workforce development programs.

Developed Pension Benefits scheme for the Company in collaboration with key stakeholders for implementation.

Managed day-to-day operations of the Human Capital Management Department. Director, Human Resources for Water and Sewerage Authority of Trinidad and Tobago, a public utility providing water and wastewater services to Trinidad and Tobago with 5,000 staff members. (August 2022 – November 2023). Led the Human Resources Division driving strategies to increase the human resources capacity, overseeing Workforce Planning and Development, Human Resource Administration and Employee and Labour Relations. Managed HR Budget of TT$60M. Led a team of 80.

Managed Employee and Labour Relations Department inclusive of providing industrial relations advice, managing Grievances and Disciplinary matters and Trade Disputes at Ministry of Labour, Industrial Court of Trinidad and Tobago and matters at the Equal Opportunity Commission.

Internal consultant and advisor to senior management to strengthen skills and capabilities, support effective performance management and conflict resolution.

Spearheaded Business Process Re-Engineering Exercise for the Authority, developing workflows and process maps for critical functions to support reorganization, reduce costs and promote efficiency.

Conducted training gap analysis for all Supervisors and Managers to identify and address skills and competency gaps.

Developed Engineering Leadership Development Programme and Mentorship Programme due to skills gap.

Developed and implemented Training and Competency Building Plan for Engineering Leadership Development Interns.

Designed Succession and Competency Building Plan to address competency gaps in Human Resource and Operations Divisions.

Developed and implemented Knowledge Transfer and Cross-Training Programmes for critical roles to address competencies gap.

Spearheaded Employee Programs inclusive of Health and Wellness Week and Retiree Recognition Day.

Reviewed Standard Operating Procedures and HR policies to streamline operating procedures, in alignment with HR best practices, legal requirements and change management initiatives of the Authority.

Developed Continuous Improvement Action Plan for HR inclusive of implementation of HR audit function, standard workflows for each Department to ensure compliance and digitization of key functions.

Developed and implemented Key Performance Metrics for all Directors, Heads and Senior Managers to ensure alignment with Transformation Plan and other organizational strategies.

Established key HR Metrics for monthly reporting as part of HR data-driven management strategy.

Managed Oracle Human Resource Upgrade Project to implement Phase 2 Modules.

Developed strategy roadmap for upcoming retirees as part of Succession Plan and to ensure completion of Record of service for all staff 55+.

Developed Cost Reduction Strategies inclusive of development of Overtime Application, management of leave accruals, review of benefits plans and SLA’s.

Managed contracts and coordinate services provided by Medical Providers, Employee Wellness Provider and other Professional Consultants.

Monitored submission of Performance Objectives and Appraisals for each Division implementing strategies to improve engagement and enhance productivity.

Monitored employee resourcing and overtime to ensure effective utilization of human resources and employee productivity providing advice to Senior Management as required.

Developed Overtime Module and HR Helpdesk as part of Digitization Strategy in collaboration with Information & Communications Technology Department.

Managed Corporate Services Division for six (6) months from 2022 – 2023 (Information & Communications Technology Department; Facilities Management, Transport and Security Services). Head, Employee and Labour Relations for Water and Sewerage Authority of Trinidad and Tobago, a public utility providing water and wastewater services to Trinidad and Tobago with 5,000 staff members. (July 2020 – November 2023). Manage employee and labour relations portfolios focusing on collective bargaining, negotiations, change management and transformation whilst managing the day-to-day disciplinary matters. Managed Department Budget of TT$5M. Led a team of 11.

Managed Employee and Labour Relations Department providing advice and support to Senior Management and the Board Human Resource Committee.

Redrafted Collective Agreements for three (3) Bargaining Units for negotiations with the Recognized Majority Unions.

Strategic Advisor to Senior Management on industrial relations and other human resource matters.

Designed and implemented corporate and departmental policies, and standard operating procedures ensuring legislative compliance.

Provided critical industrial relations advice on Grievances and Disciplinary matters managing all internal investigations, Disciplinary Hearings and Disciplinary Tribunals.

Managed Non-crisis meetings, Collective Bargaining and Negotiations with the Recognized Majority Unions.

Managed Trade Disputes at Ministry of Labour, Industrial Court of Trinidad and Tobago and Equal Opportunity Commission achieving a resolution/withdrawal of 11 Trade Disputes in 2022.

Provided industrial relations advice for Board of Commissioners on restructuring, reorganization and contract negotiations.

Program Design, Implementation and facilitation of training for Supervisors, Managers and Senior Managers in Industrial Relations, Conflict Management, Employee Discipline Management, Managing Employee Absenteeism (2,000 attendees from 2021-2023.

Program Design and facilitation of Employee Engagement Forums for HR policies and Code of Ethics.

Drafted documentation inclusive of Evidence and Arguments, Contracts, Memorandum of Agreements, Terms of Settlement, Disciplinary Charges, Human Resource Committee Notes, Board Notes and other correspondence.

Digitized Employee and Labour Relations records and files and processes. Northeast Human Resource Business Partner for Chromalloy, an aerospace manufacturing company with an assortment of technical and professional roles in Connecticut and New York with 500 staff members. (January 2020 – June 2020). Manage employee, labour relations and administrative functions focusing on change management and employee engagement whilst supporting the Company’s Strategic Business goals. Managed HR Budget of US$5M. Led a team of 5.

Partnered with senior leadership team to implement strategies for employee engagement and retention.

Reviewed Organizational Design providing trends and advice to Senior leadership as required.

Benchmarked people programs and practises against comparable companies and industries providing recommendations.

Developed Change Management Strategies to improve engagement and promote positive, inclusive and collaborative Company Culture.

Designed and implemented Employee Surveys, leading Focus Groups to promote employee engagement.

Designed and implemented Employee Orientation, Onboarding, Reward and Recognition and Leadership Programmes.

Managed Recruitment, Training and Development, Succession Planning and Employee Relations;

Managed Performance Management activities, providing advice and guidance to Senior Management Team.

Managed grievances, disciplinary matters and Collective Bargaining providing representation at New York Department of Labor and Labor Arbitration Service.

Enhanced compliance and staff performance through human resource planning, establishment of human resource and operating procedures ensuring legislative compliance. Chief Human Resource Manager for Royal Cayman Islands Police Service, a national police service with approximately 500 staff members in a variety of roles in policing, specialist areas and support units. (February 2019 – January 2020). Oversee effective delivery of all Human Resource Management functions focusing on HR best practices in support of the Strategic Business goals. Managed HR Budget of US$20M. Led a team of 10.

Advisor and internal consultant to the Senior Management Team to strengthen skills and capability in all HR activities, customer service programs, quality improvement and Business Process Re-engineering.

Established and implemented Human Resource Strategic Plan inclusive of Training and Capability Plan.

Designed and implemented Individual Development Plans as part of High Potential Program and Succession Plan.

Developed and implemented Performance Management Training Program for Supervisors from curriculum design to training delivery.

Developed the first structured Internship and Mentorship Program for RCIPS.

Developed Change Management Programmes including workforce planning, job realignment, employee engagement, performance management and talent management.

Designed and implemented HR and operational policies in alignment with HR best practices, legal requirements and civil service standards.

Championed successful job description update and redesign project for Job Evaluation assessment.

Developed and implemented updated recruitment and workforce development programs to meet reorganization strategies during a period of 20% growth.

Evaluated and managed compensation and reward systems to ensure equity and transparency.

Developed Continuous Improvement Strategy for HR to facilitate transactional and data accuracy while promoting cost savings initiatives.

Reviewed RCIPS Hazard Management and Continuity of Operations Plan to facilitate continuous service delivery.

Member of Cayman Islands Government Strategic Human Resource Management Team.

Provided support to Consultants and Internal teams for Financial Action Task Force to ensure successful implementation of Strategic Action Plan.

Managed contracts and coordinated services provided by varying service providers including Real Estate, Employee Assistance Programme, Medical Providers and Professional Consultants. Human Resource and Industrial Relations Consultant for small businesses and local Franchise holders in Trinidad with between 50-200 staff members locally. (November 2009 – June 2019). Oversee effective delivery of all Human Resource Management functions.

Program Design and Facilitation of Supervisory Management and Industrial Relations Training.

Development of Human Resource Manuals with Terms and Conditions of employment.

Development and implementation of Standard Operating Procedures.

Development and implementation of Manpower planning, talent acquisition and onboarding plans and programs.

Development of organizational structures, training and development programs.

Development and implementation of Metrics-based Performance Management Systems.

Design and implementation of job analysis and job evaluation programs.

Design and implementation of Career Planning, Professional Development and Succession Planning initiatives.

Implementation of change management initiatives inclusive of process improvements, reorganization and realignment activities.

Management of recruitment and training for clients.

Design and implementation of employee surveys and focus groups.

Review of HR and Payroll Software for clients providing recommendations and implementation plan.

Provision of critical Industrial Relations and legal advice on management of grievances, disciplinary issues and Collective Bargaining; representation at Ministry of Labour and Industrial Court of Trinidad and Tobago.

Management of fortnightly and monthly Payroll Services and preparation of annual Tax Return Services. Human Resource Business Partner for Unilever Caribbean Limited, a transnational consumer goods manufacturer with $55B revenue with 600 staff members locally. (July 2015 – April 2018). Transitioned HR from traditional labour relations and administrative function into comprehensive HR organization focused on best-in-class HR policies, HRIS technology, Staff and Management training and support of Strategic Business goals. Managed Department Budget of TT$20M. Led a team of 9.

Renegotiated SLA’s capturing US$700K in savings for HR.

Provided HR leadership during a period of rapid growth with 10% increase in annual revenues.

Provided HR leadership to Project Potter ($60M investment in equipment and infrastructural upgrades for detergent plant) which included restructuring and reorganization.

Designed Succession, Competency Building and Leadership Plans for the organization, identifying key talent, developing Individual Development Plans (IDPs) for career progression.

Creation of career map and leadership plan for key talent supporting the attainment of targets.

Management of Unilever Future Leaders Programme (UFLP) ensuring personalised developmental experiences for each intern.

Program Design and facilitation of Supervisory Management and Employee Relations Training Programs for all Supervisors and Managers.

Remodelled recruitment, staffing and workforce development programs to meet advancements in product operations, technology and management.

Developed and led culture change, staff wellness, employee appreciation, team building and diversity and inclusion projects in alignment with global UCL standards.

Championed successful Job Evaluation assessment, design and implementation in collaboration with Oil Field Workers Trade Union (OWTU).

Provided HR leadership through significant organizational restructuring, reorganization and change for the introduction of metrics-based performance management system and reward and incentive structure.

Designed and implemented organizational, operational and human resource management policies in alignment with global and local standards ensuring good governance and legislative compliance.

Developed and implemented Manufacturing Excellence Standards to improve quality, cost, safety and employee engagement.

Developed and implemented Return to Work Program, Drug Testing and Rehabilitation and other Compliance programs in collaboration with the Medical and Occupational Health and SHE Departments.

Managed Trade Disputes at Ministry of Labour and Industrial Court of Trinidad and Tobago achieving a reduction from 41 to 11 Court matters within fourteen months.

Spearheaded Corporate Social Responsibility initiatives inclusive of Beach clean-ups, Community Sponsorships and other initiatives in collaboration with Managing Director’s Office.

Provided support to Legal Services Manager, Greater Caribbean to ensure business integrity, compliance with Code of Ethics, spearheading local governance initiatives inclusive of Whistle-blower Protection Policy.

Managed contracts and coordinated services provided by varying service providers including Gas Cards, Company Fleet, Medical Service Providers, Mobile Plan, Site ATM, Company Canteen, Professional Consultants, Rentokil and Real Estate Management.

Provided immigration advice to Global Mobility for international assignments, work permits and temporary assignments, managing Global Assignees in Trinidad providing support to employee and their respective families.

Managed monthly and weekly payroll processing, annual pay and bonus reviews and other incentive payments.

Developed Risk Management function for HR Administration to ensure transactional and data accuracy in HR systems for the Caribbean.

Member of Country Leadership Team, Secretary for Pension Plan Management Committee, Co-Chairperson of Joint Occupational Health Committee and Chairperson of Uniform and Disciplinary Committees. Industrial Relations Manager (Ag) for Unicomer Trinidad Limited, a multinational retail group, operating in 24 countries with 1000 staff members locally in 26 locations. (June 2011 – April 2012). Development of Industrial Relations function for the Company to focus on delivering business value and operating efficiency through design and implementation of People Management Strategy.

Program Design and Facilitation of Industrial Relations Training for Management.

Designed and implemented HR policies to establish and streamline the HR legislative framework for the organization.

Championed successful workforce planning, job realignment, employee engagement and team building projects.

Provided critical Industrial Relations advice on Grievance and Disciplinary issues and Collective Bargaining.

Managed Trade Disputes at Ministry of Labour and Industrial Court of Trinidad and Tobago.

Implemented continuous auditing system for 24 branches to ensure legal compliance.

Member of the Organization’s Strategic Planning Team. Employee Relations Manager (Ag) for Caribbean Airlines Limited, a state-owned airline, the largest in the Caribbean operating in North, Central and South America, and the Caribbean with 1800 staff members in multiple countries. (November 2008 – October 2009). Development of Employee Relations function for the Company in multiple locations to focus on delivering business value and operating efficiency through People Management Strategy supporting workforce safety, capability building, staff engagement and high-performance culture. Led a team of 3.

Captured 5% reduction for Benefits cost by renegotiating supplier contracts.

Designed and implemented corporate and departmental policies to streamline the overall HR function for the organization.

Championed successful workforce planning, job realignment and organizational design projects in North and South America and the Greater Caribbean.

Led the Job Evaluation team to successful job analysis and job reclassification, in alignment with the Hay Group Guidelines.

Provided HR leadership through significant organizational restructuring and change to facilitate the introduction of metrics-based performance management system.

Implemented Health and Safety policies and infrastructural upgrades to ensure legal compliance in Trinidad and the Greater Caribbean.

Managed Employee Relations and Health and Safety Departments for Caribbean, Central and South America.

Established and implemented the first Pension Benefits scheme for the Company.

Provided critical Industrial Relations advice on Grievance and Disciplinary issues and Collective Bargaining.

Managed Industrial Relations matters at Ministry of Labour and Industrial Court of Trinidad and Tobago.

Led Safety, Health and Environment Committee, held post of Secretary of Pension Plan Management Committee and Chairperson of Uniform and Canteen Committees.

Managed contracts for service providers including Uniforms, Safety Equipment and Company Canteen. Human Resource Manager for Ferreira Optical Limited, a local retail group with 9 branches and 160 staff members locally.

(March 2008 – October 2008). Development of Human Resource function for the Company to focus on capability building and strategic alignment. Led a team of 5.

Enhanced compliance and staff performance through human resource planning, establishment of human resource and operating procedures and implementation of metrics-based Performance Management Systems.

Improved management capabilities, introduction of process improvements through reorganization activities and training and capability building.

Managed Trade Disputes at Ministry of Labour and Industrial Court of Trinidad and Tobago.

Provided critical Industrial Relations advice on Grievance and Disciplinary issues and Collective Bargaining.

Led Job Evaluation, Safety, Health and Environment and Uniform Committees.

Managed monthly and weekly payroll processing and management of Company benefits and reward plans. Industrial Relations Assistant for Republic Bank Limited, a bank and financial services provider, one of the largest in the Eastern Caribbean with 3,700 staff members in multiple locations locally. (April 2006 – March 2008). Providing support to the Industrial Relations Manager focusing on delivering business value and operating efficiency through design and implementation of People Management Strategy.

Provided investigation skills and critical legal advice on employee grievances and other disciplinary issues.

Provided research and evidence for arbitration, court matters and Collective Bargaining.

Managed Education Incentive Program for the Company based on Collective Agreement.

Coordinated and monitored Health and Safety Action Items liaising with Facilities and other departments to ensure resolution.

Designed and implemented Non-discrimination Policy and implementation of awareness training throughout the Bank.

Formulated Monthly board reports for absenteeism, punctuality and extended sick leave.

Prepared project proposals to management regarding training and capability building.

Team member for Job Evaluation Committee specifically with job analysis and core process reviews.

Planned projects regarding employee health and wellness in collaboration with team members. CONTRACT AND PART-TIME POSITIONS HELD BETWEEN 1995 AND 2004: Human Resource Advisor, Management Trainee - Comtel Telecommunications Limited, San Fernando. Estates Officer, Accounts Clerk - Palo Seco Agricultural Enterprises Limited, Pointe-a-Pierre. Accounts Clerk - Kaleidoscope Paints, Marabella. Customer Service Representative – Huntington National Bank, Orlando, Florida. Customer Service Representative – RIK Services Limited, High Street, San Fernando.

EDUCATION AND CERTIFICATION

HERIOT-WATT UNIVERSITY: Master of Science, Human Resource Management (2015) THE UNIVERSITY OF LONDON: Bachelor of Laws, (LLB) {Honours} (2011) UNIVERSITY OF THE WEST INDIES: Bachelor of Science, Government Major, Minors Human Resource Management and International Relations {Honours} (2005)

PROFESSIONAL LICENSE: Society of Human Resource Management - Senior Certified Professional (SHRM-SCP). CERTIFICATES: HR Auditing; Personal and Organizational Leadership; Diversity & Workplace Flexibility; Leadership; Succession Planning; Essential Coaching Skills; Bill of Rights; Customer Service; Conflict Resolution & Mediation (Level 1); Project Management; Public Administration; Compensation Management; Performance Management; Managing Employee Grievances; Recruitment and Selection; Negotiations and Collective Bargaining; Service Excellence; Customer Service School; Microsoft Office Suite including Microsoft Project; Health, Safety, Security and Environment; Industrial Relations; Human Resource Management; The Management of HIV & AIDS in the workplace; HIV & AIDS – Non-discrimination.

ASSOCIATIONS: Member, Society of Human Resource Management (SHRM), Member, Human Resource Society of Trinidad and Tobago

(HRMATT); Chairperson, Board of Friends of San Fernando General Hospital (FSFGH); Member, San Fernando City Corporation Volunteer Association.

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