Customer Service Care
Resume:
Samouhan Wakaria **** Allen ct
Waldorf, MD *****
*.***.***@*****.***
PROFILE
EXPERIENCE
Moores Assisted Living Llc — Private Personal care assistant March 2024- March 2025
Provided round-the-clock care for a 94 year old client, including medical appointment scheduling, medical reminders, companionship Coordinated all daily logistics: meal planning, transport, household organization, and vendor communication
Acted as the main point of contact between client, family, and medical professionals with professionalism and discretion
Anticipated needs and proactively resolve issues to ensure comfort and safety Amani Hair braiding — Braid assistant
June 2015 - March 2020
Scheduled appointments and assisted owners in promoting services to loyal customers as well as future customers to increase revenue. Focused on retainability of our customers
Handled numerous administrative functions to support company efforts, including answering phones, completing data entry and scheduling appointments
Handled SPII related to both employees and clients, maintaining confidentiality and adhering to data privacy protocols.
Resolved customer and employee conflicts, fostering a positive and efficient work environment.
SKILLS
Calendar & scheduling
management
Problem solving & crisis
management
Discretion and professionalism
Microsoft office
CPR certified
EDUCATION
Maurice j. Mcdonough,
Pomfret — Diploma
May 2015
College of Southern
Maryland,
Laplata — current
LANGUAGES
English
Conducted training for new hires, improving customer service skills and aligning them with company standards.
The box, — Hospitality & client specialist
May 2022 - March 2024
Delivered high touch service to a discerning clientele, managing multiple customer needs with discretion and professionalism in a fast-paced luxury environment.
Built and maintained strong client relationships, remembering preferences and proactively anticipating needs, fostering customer loyalty and satisfaction
Genesis Senior home, Waldorf— GNA/CNA November 2016 - April 2017 Cared for multiple patients by providing for their daily needs. Initiated basic exams of patients and assisted in rehabilitated care of patients. Improved attitudes and livelihood of patients.
Hooters - Server June 2017- November 2018
Served as cashier for departing customers
Operated cash register at the end of each guest's meal Provided excellent customer service to customers.
Data entered orders into the POS system, provided service tickets. Various multi-tasking and switching from task to task with easy
Contact this candidate