Technical Support Windows Server

SEAN RICKS

San Antonio, Tx ********@*****.***

Professional Summary

Experienced IT professional with a strong background in Microsoft 365, Microsoft Azure, Microsoft Entra ID, and Windows Server. Proven ability to manage and optimize cloud-based solutions, ensuring seamless integration and high performance. Adept at troubleshooting and resolving technical issues, with a focus on enhancing user experience and operational efficiency

Skills

●Microsoft Azure/Entra/Windows Server Admin

●MS365 Admin (All Services and Admin Centers)

●Windows & Mac OS imaging

●Operating System Upgrades via Intune

●Trelix Endpoint Security Admin

●Mid-Level Active Directory Experience

●Bomgar Remote Support

●BitLocker Encryption Support

●OKTA/Workday Administrator & Azure MFA

●Understanding of ITIL Best Practices

●Proofpoint Email Security Admin

●Service Desk Admin

●365 Tenant, Domain, Defederation Migration Support

●MAC OS/iOS Support w/ MS 365 Applications

● Intune Admin (MDM & Software Deployment)

●API setup & troubleshooting Support

●Sentinel One Admin

●Cisco Meraki Admin (Firewalls, Wi-Fi, Port Configuration & rules, alerts & Protocols)

Work History

Technical Support Specialist II, July 2025 to Present (Open Contract w/WIPRO)

United Health Care/WellMed – San Antonio, TX

Provide Technical Support to United Healthcare, WellMed, Optum & external Dr’s Offices that have a relationship with UHG and/or WellMed

Provide Application Support for ePRG, MS365, Citrix Workspace, Cisco AnyConnect, Workday & a host of proprietary apps

On average I handle approximately 30 calls per day & resolve approximately 25 emails per day

Microsoft Technical Support Specialist II, January 2025 to May 2025 (Contract Windows 10 to 11 Migration Project)

Knight Office Solutions (Managed Service Provider) – San Antonio, TX

Managed Microsoft 365 environments for over 200 clients, ensuring optimal performance.

Managed Azure, Entra & Windows Server for all clients. Including all resources, reserves & network accessible Storage

Completed Enterprise Migration from Windows 10 to Windows 11 for over 30 clients & over 500 endpoint’s

implemented security (MFA,2FA, SSO) best practices and policies for Azure and Microsoft 365, mitigating potential risks and ensuring compliance thru creating policies, login audits & other tools

Led successful migration projects from Windows Server (All Versions) to Azure/Entra, minimizing downtime, business disruption & thru time reducing the dependence on Azure AD Synchronization

Trelix Endpoint Security & Sentinel One Endpoint Security Admin for multiple customers

Admin role consisted of supporting Office 365, Ring Central, Active Directory, VSphere, Bloomberg, Office Exchange and other proprietary software

Supported Sentinel One, Cisco Meraki Apple Product Support, ProofPoint and many other products that integrated with MS365, Exchange & Azure/Entra

Used ConnectWise for Ticketing, remote access, inventory & user & device management

Senior Desktop Support Engineer

Vtech Communications 06/2023 to 12/2024

Provided exceptional Technical Support thru emails, call and remote assistance to all employees for Vtech North America

Cisco Meraki, MS365 Admin, Sentinel One, MS Entra, Actie Directory thru Windows Server & MS Azure/Entra were the top software and applications I supported

Completed Enterprise Migration from Windows 10 to Windows 11 for Vtech Americas

Utilized MS Intune for Device Management, Application Management, Compliance & Conditional Access, Auto Pilot & Windows updates

Vtech is a Hybrid Environment. I managed & implemented all adds, moves, changes, troubleshooting, firmware, software upgrades & patches to PC’s, Cisco Switches, Industrial Printers and al other equipment that fell under IT Support

Supported Vtech & sister companies remotely using Endpoint Central, VCenter, Windows RDP, MS Intune, MS Exchange, MS Azure, Windows Server 2012R and Active Directory. I have a good knowledge of troubleshooting issues with too many Organizational Units or just OU’s that conflict which can create a host of issues and errors for all users

Created easy to understand documentation and 1 on 1 meetings assisting new users to OKTA, Intune MFA. This included making my self available anytime for new & existing users that may have any questions or issues. My duties also included new account creation, specific application access as it relates to their role, monthly login audits & on call rotation for users in APAC region

Technical Support Engineer II

PAX8 08/2021 to 06/2023 (Overnight APAC Team)

Provided exceptional Technical Support to over 18K PAX8 MSP Partners, over 60K registered users and over 50 Applications/Products

Supported end-users with the Supermetrics add-on for Excel & Google Sheets. This includes troubleshooting profile, existing queries & integration issues with spreadsheets that pull data from SQL Databases

Extensive knowledge supporting Complete MS 365 Suite, Azure AD & On Prem, Exchange Online, Proofpoint Email Security, Azure resources, Intune device Management, Sentinel One, and a number of other widely used applications.

Completed many Operating System upgrades from Windows 7 to 10 and finally to Windows 11. I’ve also completed Outlook email migrations, SharePoint Migrations and Windows Server resources to Azure

Supported Trelix Endpoint Security for numerous customers

Created easy to understand documentation and 1 on 1 meetings assisting new users to OKTA, Intune MFA. This included making my self available anytime for new & existing users that may have any questions or issues. My duties also included new account creation, specific application access as it relates to their role, monthly login audits & on call rotation for users in APAC region

Technical Support III Data Center Tech II 05/2019 to 02/2021 (Contract)

Alliance & Bernstein Investments – San Antonio, Texas

Provided exceptional Technical Support to internal users and Alliance & Bernstein High End clients thru live calls, chat and emails using Service Now Ticketing Software

Maintained 100% virtual environment thru Citrix Workspace and Citrix Gateway for remote access

Supported Alliance & Bernstein’s mobile platform for Android & iOS thru MobileIron Software and Chat thru Cisco Jabber

Admin role supporting Office 365, Zoom, Active Directory, VSphere, Bloomberg, Office Exchange and other applications

Assisted Managing Alliance & Bernstein Data Centre. This included Server Patch updates, Network Port Audits, Hardware Maintenance, documentation and occasional Fiber Optic & Data Cabling for new equipment & expansion

Desktop Support II 9/2018 to 05/2019 (Contract)

Providence Risk & Insurance Services Inc. – San Antonio, TX

Provided exceptional Desktop and virtual support for all internal Providence Employees thru live calls, physical interaction and emails using Solar Winds Ticketing software

Utilized GSUITE/Google Workspace for email administration before crossing over to MS Exchange

Providence is a Hybrid environment which requires extensive knowledge creating &implementing images, PC repair as well as VM maintenance

Assisted with the software migration from Windows 7 to Windows 10 and the physical migration of the complete network and workstations to a new location

Admin role consisted of supporting Office 365, Zoom, Active Directory, VSphere, Bloomberg, Office Exchange, and other applications

Desktop Support II 9/2018 to 05/2019

Aetna Healthcare – San Antonio, TX

Provided exceptional Desktop to all Internal Aetna employees thru Salesforce Ticketing system

Maintained new and existing user profiles thru Windows Server 2012 r2 Active Directory

Duties included workstation setups, Port assignments, cubicle wiring, imaging and migration from PC to Thin Clients

Admin role consisted of supporting Office 365, Ring Central, Active Directory, VSphere, Bloomberg, Office Exchange and other proprietary software

Education

MS AZ 104 Azure Administrator Certifications Approximately Aug 2025

Northwest Vista College - San Antonio, TX

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