Customer Relationship Management

SHAWON SMITH

***************@*****.*** 504-***-**** Slidell, Louisiana 70461

Summary Dynamic professional with a proven track record in employee training and customer relationship management at St. Bernard Eye Care. Skilled in policy development and sales strategy, I excel at enhancing team performance and fostering positive client interactions. My proactive approach ensures operational efficiency and exceptional service delivery. Skills Employee training

Policy development

Customer relationship management

Sales strategy

Office coordination

Experience Crew Trainer 11/2024 - Current

Wendys Restaurant Chalmette, Louisiana

Collaborated with other trainers to develop effective methods for teaching new concepts. Identified areas of improvement within the team by implementing regular assessments and evaluations.

Encouraged open communication between trainees and management throughout the learning process.

Monitored performance of crew members in the field, providing feedback and guidance when needed.

Ensured that all safety protocols were followed during training sessions. Optical Manager 06/2024 - 03/2025

St. Bernard Eye Care Chalmette, Louisiana

Supervised and contributed to training student opticians. Created marketing strategies for increasing sales in the optical department. Developed and implemented new policies and procedures for the optical department. Provided customers with professional advice on frame selection, lens materials, and contact lenses.

Prepared reports on sales trends, budgeting, and operational performance. Resolved customer complaints in a timely manner to maintain positive relationships with clients. Developed a system for tracking customer orders from start to finish. Monitored daily operations of the optical department to ensure smooth workflow. Office Manager's Assistant 02/2017 - 05/2023

Rivertown optical Slidell, Louisiana

Reviewed files and records to obtain information and respond to requests. Coordinated office activities and operations to secure efficiency and compliance with company policies.

Monitored payments due from clients and promptly contacted clients with past due payments. Elevated customer satisfaction ratings by promptly resolving client and case issues. Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Used judgment and initiative in handling confidential matters and requests. S

S

Office Administrative Assistant 01/2014 - 02/2016

Joel S Jansen New Orleans, Louisiana

Scheduled appointments for management team members. Contributed to team effort by accomplishing related tasks as needed. Maintained confidentiality of sensitive data in accordance with company policies. Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk. Kept office equipment functional and supplies well-stocked to promote efficient operations. Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.

Education and

Training

High School Diploma 05/1994

John Ehret High School Marrero, LA

References References available upon request.

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