Admin Support, Customer Service, Data Entry, Healthcare Admin Support

DANA MAYS

Owings Mills, MD 443-***-****

**********@*****.***

SUMMARY: I am a motivated and detail-oriented professional seeking a position where I can leverage my extensive experience in problem-solving, account management, sales, healthcare, administrative support and customer support. I am committed to delivering outstanding service, fostering client relationships, and supporting a successful team.

SKILLS AND ABILITIES

Customer Service

Problem Solving

Multitasking

Attention to Detail

Record Keeping

Information Security

Account Management

Data Entry

Conflict Resolution

Medical Terminology

EMR Systems

Medical Insurance

Sales

Training

Phone Etiquette

EXPERIENCE

Customer Service Representative (CSR)

Egyptian Aesthetics, Baltimore Sept 2021 – Jun 2025

Delivered prompt assistance and resolved customer issues, ensuring satisfaction through proactive solutions.

Managed customer accounts, processed orders, and handled cancellations, maintaining

up-to-date records.

Scheduled appointments and fielded high-volume calls, resolving inquiries efficiently.

Office Administrator

Cook & Boardman Jan 2020 – Jul 2021

Provided administrative support across departments, managing office operations smoothly.

Processed daily transaction reports and handled financial responsibilities such as bank deposits.

Created invoices and maintained accurate, organized filing systems.

Front Desk Receptionist

Fairhaven Sep 2018 – Jun 2019

Greeted and assisted visitors and callers, routing communications efficiently.

Assisted HR with organizing and digitizing employee records, improving accessibility.

Converted contracts from paper to electronic format, streamlining document management.

Pre-Certification Representative

Fidelity Benefit Administrators Feb 2003 – Sep 2018

Entered and maintained patient demographics and medical information in the company system.

Liaised with medical staff and hospitals to secure pre-authorizations for procedures.

Streamlined communications via phone and fax, ensuring timely approvals for patient services

Medical Receptionist

Neal E. Luppescu, MD April 1994 – Jan 2003

Entered and maintained patient demographics and medical information in the company system.

Prepped patients for examinations and assisted with office procedures.

Processed co-payments, liaised with insurance to secure pre- authorization for hospital procedures.

Provided administrative support, including scheduling and filing.

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