Patient Care Customer

PATRICE MITCHELL

Mesquite, TX ***** 469-***-**** *******************@*****.***

PROFESSIONAL SUMMARY

Dedicated and detail-oriented healthcare and customer care professional with proven success in fast-paced environments. Skilled in patient care, scheduling, prior authorizations, HIPAA compliance, and crisis prevention. Recognized for exceeding service goals, providing accurate documentation, and resolving complex issues while maintaining a patient-first approach. CORE SKILLS

- Patient Care, Safety, & Vital Signs

- Sitter (Patient Observation & Monitoring)

- Prior Authorization & Diagnosis Codes

- HIPAA Compliance & Privacy Regulations

- Scheduling & Calendar Management

- Medical Records & Documentation

- Issue & Complaint Resolution

- Microsoft Office Suite Google Workspace

- Epic & Meditech Software

- Interpersonal & Written Communication

PROFESSIONAL EXPERIENCE

Medical City Dallas Hospital – Dallas, TX

Patient Care Technician – Day Surgery Jul 2023 – Present

- Prepare patients for surgery and assist with discharge to vehicles.

- Obtain and record patient vital signs; promptly report abnormal results to nursing staff.

- Respond quickly to patient call lights, ensuring comfort and safety.

- Serve as a sitter, providing continuous patient observation to ensure safety and prevent falls or self-harm.

- Stock patient rooms and nurse stations with necessary supplies. RemX – Irving, TX (Remote)

Customer Service Representative – Data Entry Sep 2021 – Dec 2022

- Verified patient diagnosis codes for medication coverage requirements.

- Processed prescription prior authorization requests for members and physicians.

- Managed online prescription refills and resolved authorization issues.

- Verified prescriber NPI numbers and completed client enrollment verification. AppleOne CDC – Irving, TX (Remote)

Scheduler Sep 2019 – Sep 2021

- Maintained patient scheduling systems and documentation in compliance with HIPAA.

- Prepared patients for visits by gathering medical histories and clarifying instructions.

- Verified insurance coverage and scheduled follow-ups via Epic and Meditech.

- Handled high-volume inbound calls and resolved scheduling conflicts. UT Southwestern Medical Center – Dallas, TX

Logistics Technician Mar 2018 – Sep 2019

- Verified patient identity before procedures or transfers.

- Sterilized and organized medical equipment.

- Assisted with patient transfers and coordinated glucose checks with nursing staff. EDUCATION & CERTIFICATIONS

- High School Diploma – Desoto High School, 2009

- CNA Certification – Texas Career Institute, 2016

- Phlebotomy Certification – Texas Career Institute, 2019

- Basic Life Support (BLS) – American Red Cross 2025–2027

- Crisis Prevention Intervention (CPI) – 2025–2027

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