Shift Manager/ customer service, conflict resolution, accounting

Elizabeth Rosfeld

Chicago, IL *****

260-***-**** – ***********@*****.***

Education

Columbia College Chicago- Music Business Class of 2026 Special Projects:

● Created a development plan for an artist; outlining methods of brand development and marketing that an agent could take over

● Developed a tour route for an established artist based upon budget and time constraints

● Worked with Barnstorm to improve training among their festival staff by means of communication and program development

● Served as an executive of programing for the 30+ member hip-hop club; in charge of collaborating with my team to create relatable and engaging events for students

● Coordinated and managed the college’s capstone fashion show; acting as backstage coordinator ensuring smooth production and an immersive experience for audience members. Skills

Effective Leadership

Project Planning

Effective Communication.

Adobe and Microsoft Computer Skills

Team Management

Training and Development

Financial Planning and Oversight

Work History

Shift Manager/ Key Holder

Plato’s Closet- Mishawaka, IN

· Trained new employees on company policies, procedures, and job specific tasks to ensure their success in the role.

· Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.

· Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.

· Managed Inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.

· Exercised composure under pressure and in escalated customer service scenarios Guest Service Staff

Barnstorm Lollapalooza 2024- Chicago, IL

● Delivered exceptional customer service, offering accurate details about schedules, locations, and attractions on Lollapalooza festival grounds.

● Maximized attendee satisfaction by efficiently resolving concerns and directing them to appropriate sources.

● Leveraged strong communication to relay important announcements among team members via walkie-talkie, ensuring all team members were informed.

● Collaborated effectively with volunteer staff fostering a cohesive team environment.

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