Customer Service Representative

Crystal Morris

Spring Hill, FL 352-***-**** *************@*****.***

Introduction

I work hard and stay on task without direct supervision. I quickly adapt to situations and learn new skills. I have strong customer service, de-escalation, and problem-solving skills. I appreciate constructive criticism and have no issue with following directions. Received my AA from St. Petersburg College in 2012.

Objective

I hope to find a stable position with competitive wages and room for advancement within the company.

Employment

NexRep 2024- Current

Customer Service Representative

•Handling incoming calls from customers

•Registering accounts

•Handling payroll issues

•De-escalating clients

•Troubleshooting and resolving customer issues with app or website use

Liberty Entrepreneurs Inc. 2018-2022

Owner/Treasurer/Secretary

Handling all office duties (Creating documents and advertising materials, handling all calls, invoicing, maintaining customer relations, bookkeeping, bank drops, ect…)

Handling impounds

Obtaining all materials and parts to keep shop running

Handling all HR duties (payroll, tracking employee hours, dealing with any employee conduct issues, hiring and firing of employees, ect..)

Received FL Notary Certification and conducted notary duties

Skills

•Multitasking

•Self-Starter

•Strong customer service skills

•Proficient with MS Office 365

•Proficient typing and computer skills

•Quickly adapt to situations

•Pick up new skills quickly

•De-escalation

•Customer Relationship Management software (CRM)

•Extensive customer service experience

Contact this candidate