Customer Service Sales Manager
Resume:
CasSondra Burch
Experienced Retail Manager
Mentor, OH 44060
*************@*****.*** +1
A results driven professional with over 32 years of leadership experience. Career focus has been on providing exceptional customer service, selling, training & merchandising skills. Always on the lookout for top talent, a dedicated team player who is proud to have successfully mentored numerous employees into the next level in their career.
Authorised to work in the US for any employer
Work Experience
Visual Sales Manager
Dillard's, Inc. - Mentor, OH
October 2022 to Present
Drive store sales through visual store display & merchandise placement. Assist store management & store associate team(s) with store appearance & corporate visual merchandising presentation & signage to positively impact store sales. As the “acting manager”, in both Children’s Apparel & The Dillard’s Home store between management candidates, both departments experienced the highest % increases over sales plan for the entire sales district. I actively mentored the “new area managers” to do the same to continue the % plan increases in these departments while, simultaneously, completing daily duties as the store visual sales manager.
Store Manager
Rose & Remington Fashion Boutique - Mentor, OH
July 2022 to October 2022
Total store operations. Interviewing, training, merchandising, sales, customer service, P&L, loss prevention, community outreach, maintenance & housekeeping of the store…anything necessary in the day-to-day store operation(s). While leading this store our location was a leader in community outreach success & giving back on behalf of the company. We won a large % of company competitions in sales, donations & on site events. Our location was host to a mall fashion show that included 6 other mall back-to-school retailers. After teaching out to a local news station we secured a television appearance to share our services with the greater Cleveland audience.
Assistant Manager
Mars Grocery Store - Mentor, OH
July 2019 to October 2022
Assist store manager with total store operation(s). Manage the retail Business in store manager absence. As a true people person I would strive to make every staff members feel supported, valued & appreciated in their role within the store. Assisted the store to experience the lowest employee turnover rate in the company (might I add, this was during the world-wide pandemic). Our staff felt important, respected & generally enjoyed being part of our retail team.
Transportation Manager
Crothall Healthcare - Concord, OH
May 2017 to July 2019
Manage staff of 30 hospital transport staff & 65 volunteers within 2 healthcare facilities.
Ensure proper training of staff & volunteers to safely move patients within the facility while following all HIPPA procedures & protocols.
Education
Associate's degree in Graphic Art
Virginia Marti College of Art and Design - Lakewood, OH January 1992 to December 1996
Skills
• Loss Prevention
• Planograms
• Store Management Experience
• Retail Management
• Recruiting
• Profit & Loss
• Assistant Manager Experience
• Sales
• Grocery store
• Marketing
• Sales management
• Merchandising
• Branding
• Retail sales
• Team management
• Customer service
• Store management
• POS
• Planograms
• Leadership
• Cash register
• Recruiting
• Training & development
• Profit & loss
• Supervising experience
• Cash handling
• Mentoring
• Windows
• Restaurant experience
• Visual design
• Shift management
• Stocking
• Microsoft Office
• Warehouse experience
• Inventory control
• Communication skills
• Organisational skills
• Retail management
• Time management
• English
• Conflict management
• Computer skills
• Office experience
• Typing
• Project management
• Account management
• Event planning
• Teaching
• Management
• Payroll
• Public Relations
• Graphic Design
Certifications and Licenses
Driver's License
February 1989 to February 2026
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