Business Development Relationship Manager

Laura (Thacker) Hart ** Chestnut Ridge Court - Cartersville, Georgia 30121 Cell: 770-***-**** email: *****.*******@****.***

PROFESSIONAL OBJECTIVE

As an accomplished professional, my objective is to acquire a position which will utilize my strengths in the management of accounts while assisting the organization in reaching revenue goals and increasing market share.

QUALIFICATION SUMMARY

•Business Development, Relationship Management, Sales Strategies

•Organized, thorough, and detail-oriented.

•Strong skills in written, verbal and interpersonal communication.

•Proficient in all Windows Office applications and other computer based programs (Oracle) and (Salesforce).

•Experienced in working within a team environment.

•Able to prioritize and multi-task to complete multiple projects in a fast-paced environment on time and within budget.

EDUCATION

Bachelor of Science in Business Administration, Shorter College - Rome, Georgia

EXPERIENCE

SELF-EMPLOYED - Remote

Consultant, Business Strategy/Management; 2020 - Present

FISERV, INC., f/k/a FIRST DATA, f/k/a TASQ TECHNOLOGY - Marietta, GA

Relationship Manager, Client Services Advisor; 2010-2020

•Managed 50+ accounts within the Financial Technology Programming and Hardware Distribution Channel with clients in banking including Capital One, BBVA Compass Bank, The Independent Bankers Bank and Morgan Stanley, and independent sales organizations (ISOs).

•Ensured client satisfaction by maintaining overall operational partnering with internal lines of business to accomplish business objectives and to exceed the needs and service expectations of the Clients.

•Facilitated the technical implementation and software programming for the Client to successfully achieve the fulfillment of orders within the hardware distribution environment (supply chain) for credit/debit units and remote deposit capture units within the contractual service levels established for each relationship.

REGIONS BANK – Cartersville, GA

Business Banker, Associate VP; 2007 -2009

•Capture and close new loans up to $5MM by evaluating financials. Secure business deposits.

•Maintain and strengthen current relationships and develop new business through various channels such as cross sales, working referrals, and active participation in ongoing sales campaigns.

SUNTRUST BANK f/k/a NATIONAL BACK OF COMMERCE – Cartersville, GA

Loan Officer/ Business Banking Relationship Manager; 2006-2007

•Achieved and surpassed sales goals in deposits, loans, and referrals by developing and executing relationship plans by assessing customer needs and recommending financial services to insure customer goals.

•Generated, maintained and serviced profitable business/retail relationships and making referrals to specialized bankers such as mortgage originators and investment planners.

•Educated customers on automated service options available.

NATIONAL BANK OF COMMERCE – Cartersville, GA

Executive Assistant to City President; Business Banking Para-lender; 2003 - 2006

•Prepared all business loan documents and executed loan closings and subsequent recordings.

•Compiled and distributed all sales reports for the NW Ga. area.

•Supported the retail operations as a Financial Services Representative. Capabilities included customer account maintenance and successful resolution of all related customer inquiries.

PROFESSIONAL AFFILIATIONS

Women in Cable and Telecommunications

•Board of Directors, 1997-2003

•Atlanta Chapter President, 2002-2003

Cable & Telecommunications Association for Marketing, 2000–2003

United Way of Bartow County

•Board of Directors, 1999 – 2004

•President – Executive Board, 2003/2004

Cartersville-Bartow Chamber of Commerce,

•Ambassador & Committee Chairperson, 1999 – 2006

Rotary Club of Etowah, 2004-2008

Contact this candidate