Behavioral Health Administrative Support

SYMONE MACK

Atlanta, GA ***** 470-***-**** ***********@*****.***

Professional Summary

Versatile and dedicated professional seeking opportunities in administrative support, management, or behavioral health. Brings a strong foundation in office coordination, client service, and team support, with proven success as a Registered Behavior Technician and manager in high-paced environments. Skilled in organizing communications, managing schedules, and streamlining workflows to improve efficiency. Experienced leader with a background in the fashion industry, known for driving sales, enhancing customer satisfaction, and optimizing team performance. Committed to delivering high-quality service and supporting organizational goals through reliability, adaptability, and strong interpersonal skills.

Work History

REGISTERED BEHAVIORAL TECHNICIAN 03/24 - Current

Hopebridge – DULUTH, GA

• Implementing behavior intervention plans (BIPs) designed by a Board-Certified Behavior Analyst to address challenging behaviors in clients with Autism Spectrum Disorder.

• Assisting clients in developing social skills through modeling, role play, and direct instruction in one-on-one and in group setting.

• Providing parent and caregiver training to ensure consistency and support for behavioral strategies across all environments.

DAY PROGRAM INSTRUCTOR 06/2023 - 01/2024

AABR – ST.ALBANS, NY

• Utilized data-driven instruction techniques to identify areas of growth for each student, tailoring lessons accordingly to maximize academic achievement.

• To provide habilitation services based on individual preferences and choices through active treatment approach.

• Ensures all paperwork is submitted within the time frame established by the agency and OPWDD policies.

• Observed and evaluate student performance and development and provided appropriate feedback on work PROGRAM ASSISTANT 03/2022 - 04/2023

Lenox Hill Hospital – NEW YORK, NY

• Responsibility for assisting with all administrative, customer service and operational functions of 50-unit Women's Mental Health Shelter

• Assist in deescalating on-site crises and conflicts by providing problem-solving and conflict resolution to clients and document incident reports clearly with well-written and detailed summaries.

• Support clients with shelter intake process, identifying priority concerns and additional support as needed.

• Help facilitate day-to-day operations of Women's Mental Health Shelter and ensure they are conducted in accordance with high-performance standards and government regulations. INSTITUTIONAL AIDE 03/2022 - 04/2023

Harlem Hospital Center – NEW YORK, NY

• Assisted with onboarding of new employees.

• Completed clerical tasks such as filing, copying, and distributing mail.

• Distributes Medical Surgical Supplies and other supplies to Patient Care areas, as assigned to all 5 buildings.

• Performs accurate refills in PAR locations.

• Checks for expired items in assigned PAR areas, on daily basis.

• Provides accurate record-keeping on all assigned PAR areas using handheld devices, on a daily basis. Sales Manager 06/2021 - 01/2023

Bloomingdale's – New York, NY

• Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.

• Developed comprehensive product knowledge, enabling tailored solutions for clients' specific needs.

• Led successful sales team by providing motivational coaching and performance-based incentives.

• Handled customer relations issues, enabling quick resolution, and client satisfaction. Sales Lead Manager 07/2018 - 03/2020

Neiman Marcus Group, Inc – Brooklyn, NY

• Cultivated interpersonal skills by building positive relationships with others.

• Resolved 100's of customer issues quickly to close deals and boost client satisfaction.

• Handled customer relations issues, enabling quick resolution, and client satisfaction. Skills

Education

High School Diploma

Women's Academy Of Excellence Bronx, NY — 2015

Bachelor of Business Administration

Monroe College, Bronx, NY — Expected Graduation: 2026

• Computer Proficiency

• Strong Problem Solver

• Data Entry

• Management

• Operations Management

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