Data Entry Customer Service
Resume:
Laura Garrett
Austell, GA *****
*****************@*****.***
Professional Summary
Motivated administrative professional with expertise in Microsoft Office, Salesforce, customer relations, and remote support. Proven ability to enhance customer satisfaction through excellent communication, efficient problem-solving, and high-quality service. Skilled in data entry, client assessment, and cross-functional team collaboration. Adaptable, dependable, and driven to exceed expectations in fast-paced, remote environments.
Skills
• Microsoft Office Suite (Excel, Word, Outlook)
• Salesforce & CRM platforms
• Remote customer service & data entry
• Inbound & outbound calling
• Complaint resolution & quality control
• Client relations & needs assessment
• 10-key and data entry
• Professional phone etiquette
• Inventory management systems
• Interdepartmental coordination
Work History
Client Relations Specialist
K & K Professionals – Conley, GA
January 2023 – Present
• Managed ongoing client relationships to maximize customer retention.
• Calculated accurate order totals, updated accounts, and maintained detailed records for inventory tracking.
• Delivered high-quality customer service to strengthen loyalty and drive new business.
• Responded to inquiries regarding services, pricing, and solutions.
• Communicated across departments to resolve escalations and improve retention.
Remote Customer Support Associate
MetroConnect Services – Atlanta, GA (Remote)
December 2021 – December 2022
• Delivered front-line customer support for clients via phone, chat, and email.
• Resolved account issues, answered product and billing questions, and documented cases accurately.
• Worked closely with internal teams to escalate unresolved technical issues.
• Maintained customer satisfaction scores of 95%+ by providing timely and empathetic support.
• Assisted with onboarding new agents by providing peer training and workflow guidance.
Remote Customer Service / Data Specialist
Jubilant – Ann Arbor, MI
March 2017 – November 2021
• Provided remote assistance to customers via phone, chat, and email.
• Analyzed client issues, entered accurate data, and ensured prompt resolution.
• Collaborated with team members to identify and resolve discrepancies.
• Maintained a high level of accuracy and speed in all administrative tasks.
• Updated internal systems and databases with sensitive client information.
Education
Kennesaw State University – Kennesaw, GA
Associate’s Degree – Field of Study: [Insert here if you want to specify]
Campbell High School – Smyrna, GA
High School Diploma – May 2017
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