Customer Service Entry Clerk

Valerie Cuzick

865-***-**** / *************@*****.*** / Hampton, NH. 03842

Professional Summary

Dynamic customer service with extensive experience at Elavon Inc., excelling in compliant resolution and credit card payment processing. Proven track record in enhancing customer satisfaction and driving sales growth through effective relationship building and strategic problem solving. Adept at managing operations and training to achieve high service standards. Skills

• Client Relations

• Credit Card Payment Processing

• Product Education

• Complaint Resolution

• Service Standard Compliance

• Scheduling

• Call Center Experience

• Critical Thinking

• Brand Representation

• Retail Marketing

• Inbound and Outbound Calling

• Shipping procedures

• Punctuality and Reliability

• Typing 40 wpm

• Documentation

• Order Fulfilment

• Microsoft Outlook

• Office Equipment proficiency

• Strong Teamwork

Experience

Customer Service Rep/ Premier Rep

Express Employment / Elavon Inc./ US Bank, 2022 – 2025

• Delivering excellent customer service by greeting and assisting each customer with a tactful and effective manner

• Access to Host access, locating customer information authorization data and transaction detail

• Service cloud has a line of tools that simplifies payment processing and streamlines business operations for various industries, including Retail, Hospitality and Healthcare

• For the customers there is a portal named Payments Insider which helps them to manage all aspects of your payments business

• Converge payment Gateway, a gateway and omni commerce payment solution that offers business technology and ability to accept cred card payments in store, online, via mobile, or by mail order / telephone order

• I use Merchant Connect to look for 1099k, W9, or W8-BEN

• Audit trail is another tool to find for the customer a decline or approval in their account

• AVS is a fraud control method used when card is not present

• MPS for finding statements only if salesforce is down

• DDA (Demand Deposit Account refers to a customer bank accounts that we deposit funds into and pull billing out of

• Interchange transaction flow, Qualified levels, rates, Association pricing, Banking defined pricing, clear & simple Bay & Canadian Debit network

• Managing Customer objection, NDI next Day Inquire to check on deposits for customers

• All terminals used POYNT, Newland, Veri Centre, Payment Gateways & Costco

• Swaps and timeframe for swaps, Ingenico parameters

• Premier, MSP, MME support, Sales Rep., Call Tags, how to move a terminal, Walden Special, RS, and MSP support, National Accounts, Terminal specials, TSYS, VAR, PCI, EFT, Gift cards, Debit and interchange fees, Daily discount and Tape ID Assistant Manager

Rental Depot, 2017 – 2022

• Supported recruiting, training, and professional development efforts

• Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities

• Managed daily operations of store to ensure efficiency and productivity

• Worked closely with manager to develop strategies, for improving sales and customer service

• Conducted regular inventory checks and placed orders for supplies as needed

• Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling, daily sales reports

• Analyzed sales data to identify trends and opportunities for growth or improvement within store

• Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately

• Oversaw employee recruitment training and onboarding process

• Eliminated resource waste through monitoring and improved controls

• Prepared executive reports using operational output and revenue date

• Kept paperwork updated with internal standards and legal requirements

• In collections, called each customer behind on payments, get a commitment when they would pay next or we would go pick up what they were renting Assistant Manager

The UPS Store, 2014 – 2017

• Greet each customer with great customer service

• Put mail in customers P.O. Box

• Held package for our Box holders to pick up

• Offered several services to our customers

• I can fax, copy, print off any kind documents they need and laminate

• Design and print off business cards

• Do pick-ups for hotels, and cabins to send them back to customers

• Offer UPS and USPS shipping services that includes international shipping

• Notarized all legal documents

• Training courses for all UPS employees

• Oversaw cash handling procedure, including opening and closing registers, making bank deposits, and reconciling daily sales reports Assistant Manager

Famous Footwear, 2013 – 2014

• Managed daily operations of store to ensure efficiency and productivity

• Delivered excellent customer service by greeting and assisting each customer

• Addressed customer inquiries and resolved complaints

• Design and implemented customer satisfaction

• Stocked and restocked inventory when shipment was received

• Reorganized the sales floor to meet company demands

• Fulfilled customer shipping needs using UPS method

• Maintained daily records of all transactions

• Analyzed marking information and translated it into strategic plans

• Addressed and corrected sales staff communication issues in a tactful and effective manner

• Worked closely with the District Manager to formulate and build the store brand Assistant Manager

Tommy Hilfiger, 2005 – 2013

• Deliverd excellent customer by greeting and greeting and assisting each customer

• Addressed customer inquiries and resolved complaints

• Desigh and implemented customer satisfaction

• Stocked and restocked inventory when shipments were received

• Reorganized the sales floor to meet company demands

• Fulfilled customer shipping needs FedEx methods

• Completed weekly schedules according to payroll policies

• Maintained daily record of all transactions

• Analyzed marketing information and translated it to strategic plans

• Addressed and corrected sales and staff communication issues in a tactful and effective manner

• Worked closely with the district manager to formulate and build the store brand

• Contributed to merchandising ideas at team meetings

• Design and implemented customer satisfaction

• Stocked and restocked inventory when shipments were received

• Reorganized the sales floor to meet company demands

• Fulfilled customer shipping needs and FedEx methods

• Completed weekly schedules according to payment policies

• Trained all employees on store procedures and policies

• Maintained daily record of all transactions

• Analyzed marketing information and transferred it too strategic plans

• Addressed and corrected sales and staff communication issues in a tactful and effective manner

• Worked closely with District Manager to formulate and build the store brand

• Contributed to merchandising ideas at team meetings Education

• Diploma: General classes

• Elston High School, Michigan City, Indiana, June 1990 Language

• English (Native)

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