Customer Service Data Entry

GENEVA CROWELL

*** **** ******** ******, ***********, TN 37160 / 931-***-**** / ******@*****.***

C

ommitted and knowledgeable professional with remarkable technological skills, well-developed eye for quality and superb customer service capabilities poised to leverage a dedicated work history and comprehensive academic training into career opportunities. Possesses keen ability to adhere to and implement company policies and procedures. Displays the knowledge of principles required in servicing customers in people-oriented industries. Handles all duties without the need for managerial oversight and consistently strives to incorporate additional skill-sets into knowledge base. Types 35 words per minute and proficient in Microsoft Word.

CORE MEDICAL COMPETENCIES

Anatomy & Physiology ~ Government Payers ~ Medicare/Medicaid ~ TRICARE ~ Greenway Prime Suite EHR/PMS

Typing/Filing Documents ~ Co-Payments and Deductibles ~ Scheduling Appointments ~ Answering Telephones

Third-Party Payers ~ Worker’s Compensation ~ Managed Care (HMO, PPO, and POS) ~ Office Management

Insurance Claim Processing ~ EOB ~ Insurance Billing Procedures ~ Data Entry ~ Healthcare Claim Cycle

ICD-9-CM, HCPCS, CPT ~ Introduction to ICD-10-CM ~ Medical Terminology ~ HIPAA ~ UB-04

EDUCATION SUMMARY / MEDICAL CODING EXTERNSHIP

Ultimate Medical Academy / 2013

Medical Billing and Coding Diploma

Prevalent Health / 2014 – 2014

Medical Coding Externship (6 weeks)

Trained under the guidance of medical professionals to analyze/correct hospital outpatient procedures and oversee emergency/lab cases for hospitals that haven’t been able to claim.

Competently reviewed medical records, handled data entry for patient services performed using descriptions and CPT codes, correctly entered chief complaint/diagnosis via ICD codes and checked UB-4 forms to ensure proper information was listed.

University of Phoenix, Online / 2004 – 2005

Associates Degree: Computer Science/IT

Masters Institute, Online / 2001 – 2002

Associates Degree: Computer Science/IT

PROFESSIONAL EXPERIENCE

EVERISE

NOVEMBER 2020 TO JANUARY 2021

TRAINING TO TAKE CALLS FROM CUSTOMERS AND HELPING ANSWER QUESTIONS ABOUT THEIR INSURANCE COVERAGE.

TELETECH, CO

08/2015 – 08/2017

CUSTOMER SERVICE

CALL CENTER

TAKING CALLS IN A CALL CENTER ENVIRONMENT, WORKING FROM HOME.

CUSTOMERS CALL TO CHECK STATUS OF AN ORDER OR TO OEDER SOMETHING.

Convergys, Cincinnati/OH 8/2013 – 2014

Customer Service

Played a critical role in providing an interface between customers and company, maintaining friendly service and a professional manner in all communications.

Kept the customer’s attention in order to make successful sales pitch and sell the product or service.

Teletech, CO 9/2011 – 11/2011

Service-Call Center

Took inbound phone calls from customers and solved billing or point system issues with their accounts.

Maintained outstanding phone skills and etiquette, providing a competent and professional persona as the company’s first point of contact with the public.

State of Tennessee - TDOT-Headquarters, Nashville/TN

IRSS2 1996 – 2007

Worked help desk, answering phones and installing software on computers.

Reinstated passwords for users’ different computer programs.

Performed troubleshooting for user problems related to hardware and software.

Installed new software on users’ computers when requested.

State of Tennessee - TDOC, Nashville/TN

Distributor Computer Operator Central office 1988 – 1996

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