Neelam Patel 609-***-****
**************@*****.***
SUMMARY
Extensive experience in working with customers, vendors, and management along with experience in office administration, invoicing, inventory, and shipping. Recognized for excelling at clerical duties, improving operational systems and processes.
EXPERIENCE
Silverine Inc. (Gold-N-Diamond Inc.), Atlanta - Online Sales & Marketing Manager, Accounting Clerk
JUN 2016 - FEB 2023
ONLINE SALES & MARKETING MANAGER
● Major role as coordinator for Website Development, Sales, Data Entry, Navision, Receiving, Photography & Editing Teams.
● Maintaining customer relations as well as improving their experience with the website
● Maintaining product database (feed files), as well as daily stock update files for dropship customers
● Training the data entry team for creating files for dropship & website.
● Handling the photography team for creating catalogs and images for the website.
● Maintaining salary & bonuses sheets and work profile of editing team ACCOUNTING CLERK
● Facilitate customer satisfaction through immediate resolution of conflicts for strengthened client retention and loyalty.
● Proficient in management of accounts payable, accounts receivable and account reconciliations.
● Responsible for collections of unpaid / in-arrear accounts.
● Utilize QuickBooks to make general ledgers entries; process credit card payments, and balance A/R purposes.
● Handle tasks of coordinating daily shipping activities & ship with UPS & FEDEX
(Brinks).
Sterling Fitness & Wellness Pvt Ltd, Vadodara, India — Nutritionist & Administrator
FEB 2008- MAR 2015
NUTRITIONIST
● Assessing and analyzing nutritional status of the client by taking dietary recall and medical history.
● Preparing a thorough individualized diet plan including dietary guidelines & recipes.
● Diet counseling includes educating and advising clients or patients with dietary-related disorders and on the practical ways in which they can improve their health by adopting healthier eating habits.
● Training newly appointed nutritionists/dietitians. SKILLS
Excellent communication
skills/ Counseling
Strong organizational skills
Office Administration
Customer relations
Microsoft Office
Leadership Skills
PROFESSIONAL
QUALIFICATIONS
Georgia Real Estate Pre-license
(Looking forward for Real
Estate License by 2025)
NHA Certified Clinical Medical
Assistant
Advanced Certificate in PC
Applications from NIIT,
covering education of
Microsoft Office-Word,
Access, Excel, Power Point,
Outlook.
ACTIVITIES & HONORS
Behavioral Skills workshop at
Sterling Health Mall in April
2008.
OPEN-HOUSE Exhibition
“Healthy Living” at the
Department of Foods and
Nutrition, M.S. University of
Baroda, 1998.
Polio Immunization Camp
held by Baroda Municipal
Corporation in the year
1996-97.
● Educating fitness trainers regarding foods and nutrition.
● Preparing informative presentations for nutrition and health for display and other promotional materials.
● Preparing healthy balanced meal plans for the restaurant (Calorie Care).
● Attending marketing representatives for various brands of nutritional supplements and other health related products.
● Participating in training, supervision and team meetings.
● Giving newspaper interviews on nutrition & health related topics.
● Preparing menu for the health cafe.
ADMINISTRATOR
● Managing the Gym, Spa, Salon, Health Cafe, GNC store, Physiotherapy and Ayurveda Departments
● Human Resource like joining & separation formalities
● Accountable to open and maintain customers’ accounts, payroll reports, maintain customer relations, maintain electronic filing system, database, correspondence, and establish working relationships with Customers.Handling staff of more than 80 employees & maintaining client relations (more than 4000 clients with average daily footfall of 400)
● Responsible for assigning tasks and managing staff.
● Employees weekly shift scheduling
● Established and implemented administrative policies and procedures for the office.
The M S University of Baroda, Center for Lifelong Learning
& Extension — Lecturer & Course Director
JUL 2006 - MAR 2015
COURSE DIRECTOR
● Fitness Management, Health & Nutrition, Food & Beverage Production
● Develop the course curriculum & Appoint faculties
● Teach theory & practical
● Conduct field visits
● Setting examination question paper and paper evaluation
● Placement of students for training
● Participate in center activities including meetings & special events
● Review & upgrade courses as required
LECTURER
● Courses: Food Production & Cookery, Food Science & Nutrition for Hotel Management & Catering Services Course; Fundamentals of Nutrition and Diet Planning for Fitness Management Course; Basic Nutrition, Meal Planning & Disease and Diet Therapy for Health & Nutrition Course
● Teaching theory & practical
● Setting examination question paper and paper evaluation
● Placement of students for training
Quality Management Program
at National Institute of
Information Technology in
the year 1999.
LANGUAGES
English, Hindi, Gujarati
EDUCATION
The Sardar Patel University,
Vidhyanagar, India - Master of
Science, Food Biotechnology
Jun 2004 - Jun 2006
The Maharaja Sayajirao
University, Vadodara, India -
Bachelor of Science, Food &
Nutrition
Jun 1995 - Jun 1998
According to WES Evaluation (Ref#
2801015)
Total Credits: 130.5
GPA:3.68