Customer Service Field Operations
Resume:
Ramon Parra
Miami, FL *****
***********@*****.***
Professional Summary
Professional career for more than 20 years, based in the supervision of mass commercial products. Leader in maintaining relationships in the market and innovating practices, taking into consideration the satisfaction of customers, and market changes.
In addition, successfully carried out the area of sales management in satellite entertainment, as well as field operations, and the personalized attention of both outside and corporate clients. Supervising in retail business and in security company in the USA. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Security Supervisor
Terminal Security Solutions-Fort Lauderdale, FL
January 2024 to Present
• Delivering excellent customer service at all times, with all passengers, clients, terminal employees and ship’s crew as per training.
• Write and maintain reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Observe and evaluate worker’s performance to ensure upward mobility and proper utilization of employee skills.
Shift Supervisor
CVS Health-Miami, FL
August 2022 to Present
Working effectively with store management and store crews. Supervising the store's crew through assigning, directing and following up of all activities. Assisting customers with their problems and complaints. Promoting CVS customers service culture.
Logistics Manager
Montes de Colombia Marketing-Cucuta, Colombia
May 2019 to January 2020
• Managing the main establishment/corporate office of the company
• Planning and executing the distribution routes of 12 existing locations in Norte de Santander and supervised the incoming merchandise and export trucks to Venezuela
• Managing the entire operation of the Los Montes Supermarket main storage, from the supervision of the personnel, customer service, inventory, coverage of monthly sales, ensuring profitability of the operation, and negotiation with suppliers.
Sales Zone Manager
DirecTV Venezuela-San Cristobal, Tachira, Venezuela April 2015 to March 2019
• Managing sales in satellite business in field for Southwest of all the Venezuela territory
• Responsible for managing branch staff, including all managers under the DirecTV branch
• Following up with post-sale service, and proper KPIs established for each department
• Supervising and ensuring that each customer got personalized service, both outside and inside corporate personnel
• Ensuring the satisfaction of customers after interaction with company
• Administering the resources and budgets for sales Commercial Supervisor
Polar Enterprises-San Cristobal, Tachira, Venezuela August 2003 to April 2015
• Carrying out negotiations on behalf of the company between the company and the liquor franchises to ensure that the franchises only sold the company brand
• Supervising all seven sales franchises by monitoring the establishment of correct practices
• Supervising distribution sales indicators
• Carrying out financial audits for all seven franchises Education
Master's in Business Administration
Central University of Venezuela
December 2017
Bachelor of Science in Business Administration
Fermin Toro University
March 2001
Skills
• Logistics
• Marketing
• Negotiation
• Proficiency in Microsoft products
• etc.
• Strategic Planning
• Team Management
• Bilingual in Spanish
• including Word
• Excel
• Management
Links
http://www.linkedin.com/in/ramon-parra
Certifications and Licenses
Driver's License
October 2022 to December 2031
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