Customer Service Sales Consultant
Resume:
Mikal Muhammad
Aubrey, TX *****
*************@*****.***
Mikal Muhammad
I have self-discipline and very self motivated all commission sales consultant and part-time assistant store manager. Excellent communication skills, excellent customer service skills. The commitment is to excellence and constant improvement. Looking to move out of the commission sales world and find more stability.
Work Experience
RV Sales Consultant
McClain’s RV Sanger, TX
Sep 2024 to Present
A sales job at McClain's likely includes responsibilities like: proactively contacting potential customers, presenting products and services, negotiating prices, closing deals, managing customer relationships, staying updated on product knowledge, achieving sales targets, and providing excellent customer service; the specific duties may vary depending on the role (e.g., inside sales, outside sales, retail sales) and the industry McClain's operates in.
Part-time Assistant Store Manager
Daily Thread-Highland Village, TX
May 2024 to Present
Part-time assistance, store manager, responsible for opening and closing counting money. Complete necessary deposits, social media post any other necessary job duties.
Sales Consultant
Haverty’s Furniture-Southlake, TX
October 2020 to May 2024
•Implemented effective sales techniques to increase customer engagement and drive revenue.
•Followed up with clients to ensure satisfaction and address any concerns promptly.
•Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions.
•Generated revenue through strategic pricing strategies and upselling techniques.
•Built strong relationships with clients to foster loyalty and repeat business.
•Provided exceptional customer service to enhance the overall shopping experience.
Furniture Sales Associate
Macy’s Stonebriar-Frisco, TX
February 2015 to March 2020
•Managed cash handling procedures with accuracy and attention to detail.
•Provided exceptional customer service by addressing inquiries and concerns in a timely and professional manner.
•Demonstrated in-depth product knowledge to assist customers in making informed purchasing decisions.
•Executed visual merchandising strategies to create an engaging and visually appealing store environment.
•Oversaw inventory management processes to ensure adequate stock levels and prevent overstocking or understocking.
Recovery Lead Associate
Macy's-Mall, Lucknow, Uttar Pradesh
October 2014 to February 2015
• Frisco, Tx. On-site
Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration. Move between selling areas as directed to maintain high customer readiness standards.
Deliver a clean, neat and easy-to-shop store environment, while building quality customer relationships that result in increased sales and repeat business. Adhere to all safety and security policies and procedures. Requires regular, dependable attendance and punctuality.
Skills: Inspection • Customer Engagement • Signing • Customer Service • Office 365 •
Microsoft Word • Computer Proficiency • Continuous Improvement • Customer Service
Operations • Microsoft Office • ISO • Sales & Marketing • Microsoft Excel • Team
Leadership
• Customer Service Management • Customer Relations
CNC Machinist Setup
Regal Research-Plano, TX
June 2014 to October 2014
Setup, Run, Program CNC Mills and Lathes. Job Shop. Make Fixture, Setup jobs, Short runs. Hired to Setup and program CNC Lathes. Ended up Setting up and running Mills.
Lathe that I was hired to run they decided to trade for another mill and didn't need my
Lathe Setup and programming skills any longer so mutual decision to end employment at that time. Mill machinist start out at entry level.
Quality Manager
SIRIUS ENTERPRISES-Denton, TX
January 2014 to June 2014
Ensured that the products made meet standards and specifications. Instituted quality procedures such as sampling techniques and test methods that determine when products or materials are out of specification. I am familiar with the procedures and concepts of quality assurance. Responsible for identifing process and material problems before time and money is wasted on substandard product. Use of good written and verbal communication skills to relay technical information to a non-technical audience.
Making sure specific projects and the product line begins shipping out to stores and review all documentation related to these outgoing products. Experience with ISO,
CaPa, Deviations, NonConformances, Training, flow control charts, TQM, root cause analysis, Remote Support Software. Inspection of precision machined and sheet metal parts and weldments. Layout inspection of castings and forgings. Review of material and testing certifications. Experience operating and programming Coordinate Measuring
Machines (CMM).
CNC Machinist/ Programmer
Victor Equipment Company-Denton, TX
January 2012 to January 2014
•Operated CNC machines to produce high-quality precision parts according to specifications.
•Inspected finished products to ensure they met quality standards and customer requirements.
•Resolved machine issues by troubleshooting mechanical problems and making necessary adjustments.
•Interpreted and followed blueprint drawings to set up tools and materials for machining operations.
Cnc Machinist
Sigma Valves-Flower Mound, TX
October 2008 to January 2012
Accurately and in a timely manner setup and program. CNC mills and lathes from print, complete setups and maintain tolerances to print specs, drive forklift, pull correct material as needed, use all necessary measuring devices to ensure correct measurement of parts and correct finishes, make minor repairs to CNC machines and keep up maintenance on them, able to work without direct supervision effectively, answer questions and help other employees in the shop with programming or setups on
CNC machines. Effectively communicate with managers and other shop employees to ensure a steady, effective work environment.
CNC Machinist
Victor-Denton, TX
January 2004 to October 2008
Worked as the parts cleaner on the vapor degreaser for 1yr. Started as entry level machine operator and learned basic setup of mills and lathes. Responsible for showing new hires how to correctly load and run CNC machines. Helped to make sure machines stay up and running. Make sure at all times parts being made had correct dimensions, finishes and matched the print specs. Thorough knowledge and training of de-burring parts, cleaning parts, following correct movement from department to department. Use of calipers, depth mic, comparator, functional gauges, finish gauges and all other necessary measuring devices.
Customer Service Representative
FEMA-Denton, TX
November 2002 to April 2003
Worked as an inbound customer service representative for Federal Emergency
Management agency taking disaster relief applications over the phone. Excellent customer service skills, extensive training with taking customer service calls and providing all necessary information for customers and addressing any concern they may have regarding the disaster relief process. Input all customer data into system to ensure proper actions to help customers receive paper work to start the disaster claim process.
This was a temporary customer service position.
Education
Edit in Computer science, Computer science
University of North Texas - Denton, TX
January 2000 to December 2002
Some in Computer science
Weather Jr College - Weatherford, TX January 1998 to December 1999
Skills
•Sales
•Customer support
•Sales management
•Assistant manager experience
•Computer science
•Office management
•Account management
•Social media marketing
•Sales support
•Team management
•Team development
Certifications and Licenses
Fire Safety Certification
Hazardous Waste Operations & Emergency Response Training
Contact this candidate