Delivery Driver Customer Service

Ebony Spears

Cartersville, GA *****

*********@*****.***

+1-770-***-****

Professional Summary

Dedicated production supervisor with 15+ years of experience in manufacturing and operations management. Proven track record in leading teams of up to 100 operators, enhancing safety protocols, and driving productivity improvements. Expertise in inventory management and quality control, with a strong focus on fostering team development and implementing Lean manufacturing principles. Committed to delivering exceptional results and maintaining high standards in fast-paced environments. Willing to relocate: Anywhere

Work Experience

Delivery Driver

Instacart & Doordash-Cartersville, GA

February 2024 to Present

• Delivered packages and goods to customers in a timely and efficient manner

• Ensured the safe handling and transportation of fragile or perishable items

• Adhered to all traffic laws and regulations while operating company vehicles

• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption

• Provided excellent customer service by addressing inquiries and concerns promptly and professionally

• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction

• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc

• Followed established safety protocols for loading/unloading packages or goods from the vehicle

• Achieved a customer satisfaction rating of 98% based on feedback surveys Delivery Driver

Action Logistics-Atlanta, GA

February 2023 to May 2025

• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions

• Ensured the safe handling and transportation of fragile or perishable items

• Adhered to all traffic laws and regulations while operating company vehicles

• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption

• Provided excellent customer service by addressing inquiries and concerns promptly and professionally

• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction

• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc

• Followed established safety protocols for loading/unloading packages or goods from the vehicle

• Utilized GPS navigation systems or maps to determine optimal routes for deliveries Lead Production Technician

BioLabs Manufacturing-Conyers, GA

November 2021 to January 2024

• Executed test plans and procedures according to established guidelines, documenting results accurately for analysis

• Calibrated test equipment regularly to maintain accuracy and reliability of measurements

• Maintained detailed records of test data, including any deviations or anomalies observed during the testing process

• Identified opportunities for process improvements in the production line based on test results and feedback

• Trained new technicians on proper testing procedures, equipment operation, safety protocols, etc

• Maintained a clean and organized work area, ensuring proper storage of tools, equipment, and materials Packing / loading/ unloading

Amazon DSP-Kennesaw, GA

October 2019 to March 2021

• Efficiently loaded and unloaded merchandise from trucks, ensuring accurate counts and proper handling

• Safely operated forklifts and other equipment to move heavy items in a fast-paced warehouse environment

• Collaborated with team members to prioritize tasks and meet daily loading/unloading goals

• Maintained a clean and organized work area, following safety protocols at all times

• Demonstrated attention to detail by inspecting incoming/outgoing shipments for damage or discrepancies

• Implemented quality control measures to ensure that products met company standards before shipment

• Trained new employees on proper loading/unloading procedures, emphasizing safety guidelines

• Resolved any issues or concerns related to damaged goods or incorrect shipments promptly and effectively

CNC Press Brake Operator

NORTHERN MANUFACTURING Co.-Fremont, OH

February 2016 to December 2018

• coordinate and manage the schedules of truck drivers to ensure products and goods are picked up and delivered in a timely manner.

• maintain contact with truck drivers throughout their routes to monitor their progress and to troubleshoot any problems that may arise along the way.

• relay information to customers to keep them informed of delivery dates and time estimates.

• I spend much of my time speaking on the phone with customers and truck drivers, and using computers to arrange trucking schedules and to monitor truck routes.

• Coordinating schedules and drivers to meet customers' needs particularly when problems arise that can cause delays in pickups and deliveries.

• Operated CNC press brake machine to bend and shape metal sheets according to precise specifications

• Set up and calibrated machines, ensuring accurate measurements and angles for each job

• Interpreted blueprints, drawings, and work orders to determine proper bending sequences and dimensions

• Performed routine maintenance on machines, including cleaning, lubricating, and replacing worn parts

• Monitored production process to ensure quality control standards were met at all times

• Maintained a safe working environment by following all safety protocols and procedures

• Inspected finished products for defects or imperfections before packaging them for shipment

• Followed strict deadlines in order to meet production goals set by management

• Implemented continuous improvement initiatives that resulted in increased efficiency and reduced waste

• Trained new employees on machine operation techniques and safety procedures

• Maintained detailed records of daily production activities including quantities produced, materials used, downtime occurrences etc

• Troubleshot equipment malfunctions promptly minimizing downtime

• Performed regular inspections of machinery ensuring proper functioning

• Maintained a clean and organized work area, ensuring tools and materials were properly stored

• Implemented preventive maintenance schedules to minimize equipment breakdowns Dispatcher/Customer Service

Onset Disposal-Douglasville, GA

July 2011 to November 2015

• Coordinated and scheduled the timely delivery of dumpsters to customers, ensuring efficient logistics operations

• Managed a fleet of 23 vehicles, assigning routes and optimizing delivery schedules for maximum efficiency

• Maintained accurate records of dumpsters, tracking dumpsters and kept track of the location of drop sites to prevent shortages or lost equipment

• Resolved customer complaints regarding late or damaged equipment by investigating issues, providing solutions, and offering compensation when necessary

• Communicated effectively with drivers via radio or phone to provide instructions, updates on traffic conditions, address changes or, any issues during transportation

• Utilized GPS technology to monitor vehicle locations in real-time and make adjustments as needed to optimize routes for time efficiency

• Coordinated with warehouse staff to ensure smooth loading/unloading processes at distribution centers or customer sites

• Performed regular inspections of vehicles to ensure they were properly maintained and met safety standards before each trip

• Tracked driver performance metrics such as on-time deliveries, fuel consumption rates, and adherence to company policies for evaluation purposes

• Trained new dispatchers on company policies, procedures, and systems to ensure consistent performance across the team

• Utilized problem-solving skills to quickly resolve issues related to routing changes, vehicle breakdowns, or unexpected delays

• Monitored fuel consumption rates and implemented strategies for reducing fuel costs without compromising operational efficiency

Lead Quality Control Inspector/ Production Supervisor WOODBRIDGE CORPORATION-Fremont, OH

November 2003 to July 2011

• Led a team of 29 quality control inspectors in ensuring adherence to company standards and specifications

• Developed and implemented comprehensive quality control procedures, resulting in a 73% reduction in product defects

• Conducted regular inspections of incoming materials, components, and finished products to ensure compliance with quality standards

• Performed statistical analysis on inspection data to identify trends and areas for improvement

• Trained new quality control inspectors on proper inspection techniques and company quality standards

• Implemented an automated tracking system for inspection results, improving efficiency by 89%

• Created detailed reports documenting inspection findings, including non-conformances and recommended corrective actions

• Collaborated with suppliers to resolve quality issues related to incoming materials or components

• Participated in supplier audits to assess their adherence to quality requirements

• Ensured compliance with regulatory requirements and industry standards throughout the production process

• Conducted internal audits of manufacturing processes to identify opportunities for improvement Waitress

Applebee's-Fremont, OH

January 2003 to August 2006

• taking orders,

• serving food and drinks

• providing excellent customer service

• Bring food and drinks to customers

• Ensure food and drinks are delivered in a timely manner

• Check on customers to ensure they are enjoying their food

• communicate with kitchen staff

• clear tables

Assembly/Forklift Operator

Whirlpool Corporation, Clyde Division-Clyde, OH

March 2001 to January 2003

My responsibilities included but were not limited to; as Assembly Supervisor I had a leadership position, that directs, and was responsible for the production operation. Ensuring that all daily activities for the assembly line were carried out correctly and performed in a manner consistent with the plant vision and its goals and objectives. Being the key decision maker for issues or decisions across the assigned shift.

• Lead a team consisting of up to 100 operators with the support of a production leader

• Fierce advocate and enforcer of safety protocol and policy. Up to date on latest policy and procedures and able to swiftly implement policy changes.

• Demonstrate and uphold the Whirlpool Core Values, to include Integrity, Respect, Inclusion and Diversity on a daily basis.

• Operated assembly line machinery and equipment to assemble products according to production specifications

• Performed quality checks on assembled products to ensure they meet company standards

• Met daily production targets by working efficiently and effectively on the assembly line

• Trained new employees on assembly line procedures, ensuring they understand safety guidelines and quality standards

• Assisted in inventory management by tracking materials used in the assembly process and reporting any shortages or discrepancies

• Followed standard operating procedures (SOPs) for each product being assembled, ensuring consistency in output quality

• Maintained accurate documentation of production activities including quantity produced, downtime, and reasons for stoppages

• Trained assembly line workers on proper handling of hazardous materials and adherence to safety protocols

• Implemented 5S methodology on the assembly line to improve organization and efficiency

• Operated forklift to safely and efficiently transport materials, products, and equipment

• Loaded and unloaded trucks, ensuring proper placement of items to prevent damage

• Maintained accurate inventory records by properly documenting incoming and outgoing shipments

• Adhered to safety protocols at all times to prevent accidents or injuries in the workplace Education

Some College in Real Estate

RealEstate U-Remote

December 2023 to August 2024

High school diploma or GED

Skills

• Negotiation

• Cash handling

• Lean manufacturing

• Phone etiquette

• Continuous improvement

• Public speaking

• Forecasting

• Software troubleshooting (7 years)

• Technical support

• AWS

• Scripting

• Inside sales

• 3PL

• Micrometer (2 years)

• English (10+ years)

• Social media marketing

• Reach truck

• Microsoft Word (10+ years)

• Merchandising

• Problem solving (10+ years)

• Data entry

• Load & unload

• Direct sales (8 years)

• ERP systems

• Supervising experience

• Ability to follow instructions (10+ years)

• Urgent care

• Quality control (8 years)

• Front desk

• Operating systems

• Order entry (9 years)

• Inventory data entry (8 years)

• Real Estate Salesperson (1 year)

• B2B

• Leadership (8 years)

• Warehouse management

• Grammar Experience

• AS400

• Windows

• Workday (2 years)

• Care plans

• Customer relationship management

• Dementia Care

• Precision measuring instruments

• SAP

• Logistics

• Kaizen

• OneSite

• Live chat

• Relationship management

• Store management

• Lean Six Sigma

• Event planning

• Writing skills (10+ years)

• Food production

• Analysis skills

• Word processing

• Filing

• Databases

• Box truck

• Math (10+ years)

• Fine dining experience

• Food service (5 years)

• Outbound calling

• Plastics extrusion

• Proactiveness (10+ years)

• Meal preparation

• Culinary experience (2 years)

• Grocery store

• Dental terminology

• Production planning

• Office experience

• Sales strategy

• Order fulfillment

• Guest relations

• Microsoft Outlook

• Home health

• Assembly

• Property management (1 year)

• Cold calling (10+ years)

• Restaurant experience (2 years)

• IT support

• Telemarketing (8 years)

• Help desk (8 years)

• Google Docs

• Hotel experience

• Time management (3 years)

• Industrial equipment

• Organizational skills (10+ years)

• Adobe Photoshop

• Fast casual experience

• Guest services

• Working with high schoolers

• Analytics

• ISO 9001

• Account management

• Food industry (3 years)

• Pallet jack

• Supply chain

• Interviewing (2 years)

• High-end sales

• Home Care

• Team development

• GPS

• Budgeting

• Janitorial experience

• Baking (10+ years)

• Hand tools (7 years)

• Nutrition

• Microsoft Access

• Territory management

• B2B sales (8 years)

• Business development (3 years)

• Forklift

• Mentoring

• Google Suite

• Vital Signs (8 years)

• Food service management

• Plastics injection molding

• SharePoint

• Facebook Advertising

• Calipers

• Lead generation

• Seafood

• Manufacturing (10+ years)

• Multitasking (10+ years)

• Warehouse supervisor experience

• Yardi (Less than 1 year)

• Cash register

• Electrical wiring

• Sales support

• Medical office experience

• Administrative experience

• Computer literacy

• Team management

• Dispatching

• LIHTC

• Upselling

• Customer service (8 years)

• Microsoft Excel

• Conflict management

• Purchasing

• CRM software

• E-commerce (3 years)

• Time & attendance systems

• Product demos

• Hospital experience (2 years)

• Computer skills (10+ years)

• Behavioral health

• Customer acquisition

• Medical Terminology (5 years)

• Sales (10+ years)

• Planograms

• Salesforce

• Project management

• Data analysis skills

• Aging issues counseling

• Cooking

• Typing

• DNS

• Desktop support

• Fair Housing regulations (2 years)

• iRecruitment

• ADP

• Hospitality management

• Pricing

• Kitchen management

• Communication skills

• Meat cutting

• Customer support

• RF scanner

• Hospitality

• Heavy equipment operation

• Product management

• Quality audits

• Computer networking

• Microsoft Office

• Medicare

• Quick service & fast food restaurant (4 years)

• Management (2 years)

• Basic math

• Training & development

• Microsoft Powerpoint

• Landlord-tenant law

• Fabrication

• Commercial driving

• Kitchen experience

• Process improvement (5 years)

• Sheet metal (3 years)

• EDI

• Warehouse management system

• POS

Languages

• Tagalog

Awards

Employee of the month

June 2003

Certifications and Licenses

Real Estate License

August 2024 to Present

State Tested Nursing Assistant

RN License

ServSafe

CPR Certification

Certified Safety Professional

Certified Property Manager

Certified Apartment Manager

Driver's License

Forklift Certification

Property & Casualty License

Contact this candidate