Data Entry Customer Service
Resume:
**** ****** **, *****, **, ***** • ********@*****.*** •
DUSNAIKA FERREIRO
PROFESSIONAL SUMMARY
Office Assistant with two years of experience in a supervisory role, adept at enhancing office organization and team collaboration. Demonstrates strong skills in customer service, data entry, and problem-solving, ensuring efficient scheduling and seamless operations. Committed to leveraging these capabilities to support office functions and drive productivity improvements.
EMPLOYMENT HISTORY
OFFICE SUPERVISOR Feb 2023 - Mar 2025
Tire King of Miami Miami,Fl
CLEANING SERVICES Jan 2016 - Dec 2022
RECEPTIONIST Sep 2014 - Dec 2015
Celeste Immigration Services
SKILLS
Customer Service, Data Entry, Problem Solving, Office Organization, Scheduling, Team Collaboration. EDUCATION
ASSOCIATE IN SCIENCE IN CLINICAL LABORATORY Jan 2021 - Dec 2022 Miami Dade College Miami, Fl
LANGUAGES
Spanish, English.
REFERENCES
Doris Espinal 786-***-****); Aylime Padrol, University of Miami 305-***-****). Developed streamlined scheduling protocols to optimize staff allocation, minimizing downtime and enhancing service delivery.
Coordinated training sessions for new hires, equipping them with essential skills and ensuring a smooth onboarding process. Streamlined inventory management processes, leading to noticeable gains in stock accuracy and reduced order fulfillment times.
Fostered a team-oriented environment through regular feedback sessions, enhancing employee engagement and boosting overall morale.
Streamlined cleaning processes, achieving noticeable results in efficiency and client satisfaction across multiple sites. Coordinated team schedules to ensure timely service delivery, enhancing overall client trust and service reliability. Maintained high standards of cleanliness through thorough inspections, ensuring compliance with all health and safety regulations.
Provided exceptional front desk support, enhancing client experiences and fostering a welcoming environment. Managed appointment scheduling, optimizing workflow and ensuring timely client consultations, leading to improved service delivery.
Coordinated with legal staff to streamline communication, enhancing case processing efficiency and strengthening team dynamics.
Maintained accurate client records and documentation, ensuring compliance with immigration regulations and promoting operational integrity.
Implemented a digital filing system, reducing paper usage and improving document retrieval speed, resulting in noticeable gains in office productivity.
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