Customer Service Community Manager
Resume:
Cynthia Ruckett
Baytown, TX *****
*********@*****.***
Professional Summary
Skilled Community Manager with 17 years of experience in property management, driving occupancy rates above 95% and increasing resident retention. Proficient in managing staff, maintaining financial records, and ensuring compliance with Fair Housing Laws. Strong customer service skills and experience with marketing, sales, and administrative tasks.
Willing to relocate to: Pasadena, TX - Baytown, TX - La Porte, TX Authorized to work in the US for any employer
Work Experience
Cashier
James Foodtown-Baytown, TX
September 2024 to Present
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Performed opening/closing duties including counting money in the register before/after shifts Delivery Driver
DoorDash-Baytown, TX
December 2022 to Present
I have been delivering for Door Dash since 2022 and I am considered a Platinum Status Driver. This entails prescription medications, food, grocery, and retail deliveries. Platinum status means I have consistently:
• Ensured the safe handling and transportation of fragile or perishable items
• Delivered packages and goods to customers in a timely and efficient manner
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Achieved a customer satisfaction rating of 4.75% based on feedback surveys with 5% being the highest rating.
• Maintained a clean driving record throughout employment tenure Virtual Receptionist
PATLive Virtual Answering Service-Baytown, TX
June 2024 to February 2025
I currently work part-time as a remote Virtual Receptionist which entails managing a high volume of incoming calls and directing them to the appropriate departments or individuals in a professional manner. Community Manager-Forest View Apartments-158 Units Friedman Real Estate LLC-Baytown, TX
May 2022 to May 2024
I'm very detail oriented with superior work ethics. I managed a staff of three with the ability to develop each position to reach their full potential. Ability to maintain an occupancy of 95% or better at all times. Great customer service skills because I love to be of service to others. I have the ability to increase resident retention thru constant follow up and addressing their needs on a consistent daily basis. Ensure all rents are collected to reach less than 2% of the budgeted GPR. Great at maintaining property financial records to ensure compliance with all Fair Housing Laws. Community Manager-Regatta Bay Apartments-240 Units Internacional Realty-Seabrook, TX
August 2019 to May 2022
I managed a staff of five with the ability to develop each position to reach their full potential. Before leaving we maintained an occupancy of 97% or better. My staff and I increased resident retention thru constant follow up and addressing resident's needs in a consistent and timely manner. Ensured all rents are collected to reach less than 2% of the budgeted GPR. Great at maintaining property financial records to ensure compliance with all Fair Housing Laws. Community Manager-The Place At Fallcreek-115 Units MC Residential Communities-Humble, TX
September 2013 to October 2016
Responsible for ensuring all aspects of property management are in compliance for a 115 unit property portfolio. Trained and developed all leasing staff and maintenance personnel to ensure residents needs were met in a timely manner. Prepared annual operating budget, collect delinquent rents, filed evictions at local JP Courts, processed invoices and held resident events to increase resident retention. Monitored daily, weekly, and monthly traffic reports in order to develop Monthly Marketing Plans and Market Surveys. Responsible for all vendor contacts.
Asst. Manager
MC Residential Communities-The Place At 2500 James-308 Units-Baytown, TX June 2011 to September 2013
Responsible for ensuring all delinquent rents are collected in a timely manner. Assisted leasing staff with marketing and sales. Filed evictions at JP Courts as necessary. Communications with maintenance staff to foresee all work orders are completed in a timely manner. Leasing Manager-The Place At 2500 James-308 Units
Orion Real Estate Services-Baytown, TX
May 2008 to May 2011
Responsible for the on-going training and development of all leasing staff of a 308 unit property to ensure sales and marketing trends are in compliance. Monitored all inside and online traffic details. Ensured Outreach Marketing is performed on a weekly bases. Developed Monthly Marketing Plans and Surveys. Responsible for resident needs and increasing resident retention. Education
High school or equivalent in Basic and Advanced Studies in Business Admin Courses
Robert E Lee High School-Baytown, TX
Certificate in Business Administration
Lee College-Baytown, TX
Skills
• Time management
• Salesforce
• Filing
• Fair Housing Regulations
• Onesite
• Yardi
• Property leasing
• Marketing
• Cash handling
• Outlook
• Customer service
• Microsoft Office
• Supervising experience
• Payroll
• Budgeting
• Conflict management
• Office management
• Section 8
• Bookkeeping
• Management
• MS Office, Basic Computer Skills, Excel, MS Outlook, MS Word, Inter- Office Skills, Yardi, Onesite, Bluemoon, Entrata, Yieldstar, RentManager, I Luv Leasing, CRM, Payroll, Account Receivables, and Resident Event Coordinator (10+ years)
• Sales
• Administrative Experience
• Accounts Payable
• Microsoft Word
• Property management
• Leasing
• Fair Housing regulations
• Property Leasing
• Office Management
• Accounts payable
• Accounts receivable
• Property Management
• CRM software
Certifications and Licenses
CAM Candidate
May 2018 to Present
Driver's License
May 2022 to September 2029
Additional Information
Delivering the best customer service possible is my goal in order to be successful no matter what industry I'm employed with.
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