Customer Service Professional with knowledge of Microsoft Programs.

Elizabeth Jewett

North Andover, MA

Email – *********@*****.*** / Phone Number – 978-***-****

SKILLS Experienced Customer Service Professional

Administrative professional with a strong work ethic and high level of commitment to customer service. / Capable of managing difficult or emotional customers and building rapport. / Ability to understand and escalate issues efficiently and appropriately. / Prioritize effectively within tight schedules and a fast-paced environment. / Strong problem-solving skills; gather and analyze information thoroughly and skillfully SKILLS

Proficient in: MS Office 365 / CVENT / Customer Service EDUCATION:

Waltham High School -- Waltham, MA 1974-1978

EXPERIENCE Travel Supervisor -- Lansing Building Products – Waltham, MA 3/2020 -- 3/2023

● Managed Customer Incentive Program for over 600 attendees including design, implement, site inspection, approval and execution of the program.

● Worked with customers on all program information, registration, communication on all aspects of hotel, air and program detail.

● Provided on-site support and coordination for the duration of the program. Extensive customer service with customers, vendor partners and company executives

● Responded immediately to customers' questions, issues and complaints followed up with effective solutions when required.

● Handled Corporate travel requests for employees and executives, which included maintaining used ticket reports with great success.

● Worked with Marketing Executives to assist with programs and customer service assistance.

● Negotiated contracts with venders and suppliers to ensure competitive pricing and quality services.

● Provided detailed post-program analysis and reporting.

● Handled intercompany corporate travel including budget and reporting. Travel Supervisor -- Harvey Building Products – Waltham, MA 9/1979 – 3/2020

● Assisted with the Customer Incentive Program for over 800 attendees and executing the program.

● This would include working with customers on all program information, registration, communication on all aspects of hotel, air and program detail. Creating and executing all marketing communications.

● Maintained relationships with travel partners and vendors in making final decisions on travel locations.

● Extensive and exemplary customer service skills with customers, vendor partners and company executives

● Handled Corporate travel requests for employees and executives, which included maintaining used ticket reports with great success.

● Worked closely with Executives and Marketing Managers on several projects as needed.

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