Medical Assistant Customer Service

Amanda Martinez

Medical professional with extensive experience

Pueblo, CO 81001 ******.**************@*****.*** 719-***-****

I have over 12 years’ experience in patient care and medical support, I am well versed in customer service. Experienced with computer software and electronic medical records. I am looking for a long-term position where I can grow and help others.

Work Experience

Homemaker 6/2019-Current

Pueblo, CO

Stayed home with children, then COVID hit, due to the amount of school closures, stayed home to help my children with their educational needs.

Registered Medical Assistant 12/2014-6/2019

Parkview Medical Center - Pueblo, CO

Medical Assistant for Women's Health Center, roomed patients, measured vitals, customer service in person and on phone, triage, prioritizing and multi-tasking skills, phlebotomy, administered medication and injections, assisted physician in minor procedures, tracked inventory, trained new medical students and new hires, prior authorization, medication refills, scheduled referrals, conducted bladder installations, performed fetal heart doppler, patient education, phone service, recorded patient history, assisted with charting, prepped exam rooms for next patient, other assigned duties.

Radiology Scheduler 12/2012-12/2014

Park West Imaging - Pueblo, CO

Customer Service, patient scheduling, MRI liaison, insurance authorization, screened patients and answered questions, medical records updates, updating EMR, attended MRI technology training.

Medical Assistant 01/2010-12/2012

Complete Foot Care - Pueblo, CO

Front and back-office Assistant, customer service, roomed patients, measured vital signs, prepared charts, scheduled appointments, scheduled labs, verified insurance, called in medication refills, restocked patient rooms.

Education

Certificate in Medical coding and billing 2/2019-5/2019

Penn Foster - Pennsylvania

Associates of Applied Science in Medical Assistant 2/2012-4/2014

IntelliTec College - Pueblo, CO

Associates of Arts in Healthcare Administration 12/2008-8/2010

University of Phoenix - Colorado Springs, CO

High school diploma or GED in Diploma

Pueblo East High School - Pueblo, CO

Skills

EMR

Injections

Vital Signs

Customer Service Skills

Team Player

Data Entry

Microsoft Office

Laboratory Experience

Medical Scheduling

Medical Office Experience

Insurance Verification

Venipuncture

Transcription

Computer Skills

Anatomy Knowledge

Medical billing

ICD-10 Medical coding

CPT Coding

Triage

Medical Terminology

Phone Etiquette

Epic

Quality Assurance

Medical Imaging

Analysis skills

Filing

Administrative experience

Auditing

Awards

National Honor Society 8/2010

Inducted into the University of Phoenix Alumni's National Honor Society 8/2014

Induction into the National Honor Society for my achievements at IntelliTec College of Pueblo

Certifications and Licenses

Certified Clinical Medical Assistant (CCMA)

Nationally Registered Certified Medical Assistant (NRCMA)

Registered Medical Assistant (RMA)

CPR Certification

First Aid Certification

BLS Certification

Certified medical coding and billing 5/2019-5/2023

Certified medical coding and billing with NHA

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