Front Office Customer Service
Resume:
Shanika Buckner
SUMMARY
Solid computer skills and proven ability to plan and organize tasks and responsibilities efficiently. Recognized for accuracy, attention to detail and strong work ethic. Proven strong interpersonal and communication skills also.
**************@*******.***
EXPERIENCE
September 2021- August 2023
Loan Processor Enova Financial- Remote
Processed clients’ documents, made outbound calls to request documents, provided excellent customer service to clients, and approved and declined customers loan requests.
January 2007- April 2021
Senior Tax Preparer Liberty Tax Service
Assisted with processing payments, worked in call center doing verification checks for self employed tax returns, created and maintained customer databases, prepared business and individuals Federal and State tax returns, and volunteered in many seminars to gain business for Liberty Tax Service.
September 2002- July 2012
Front Office Assistant Kids Count Too Daycare
Conducted full front office reception duties, answered, screened, and routed all incoming calls, schedule appointments and meetings, performed administrative duties including faxing, filing, and managing incoming and outgoing mail, maintained office supply inventory and managed office equipment maintenance.
EDUCATION
September 1997- June 2001
Information Word Processing
Dunbar Vocational Career Academy
SKILLS
Strong verbal and written communication skills
Knowledge of consumer, debit, and corporate/government card products
Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
Proficient computer skills, especially Microsoft Office applications
Ability to be flexible, adaptable, and dependable in a constantly changing fast-paced environment
Ability to listen to and engage potential customers by phone, e-mail, chat, or video, to quickly understand their requirements
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