Customer Experience Service
Resume:
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Tamarac, FL *****
********@*******.***
SUMMARY
To utilize my strong organizational
skills, educational background,
interpersonal experience and
computing skills in a dynamic
organization. Flexible hard worker
ready to learn and contribute to
team success. Motivated and
dedicated employee eager to apply
time management in various
environments. Seeking entry-level
opportunities to expand skills while
facilitating company growth.
SKILLS
● Planning
● Work ethic
● Customer service
● Team management
● Data Management
● Supervision
● Computer skills
● Organization
● Communication
● Creative
TABITHA
TRACY-ANN
SEATON-MILLER
EXPERIENCE
November 2024
Supervisor For Customer Experience Specialist
Teleperformance
● 1st place on ranker for my first month of supervisory
● Create daily gameplan
● Coach and develop associates along with follow ups
● Managing meetings
● Review and maintained statistical reports and emails
● Managing alerts, detractors and abandoned claims
● managing escalations calls
● Assisting agents real time during floor support and in chat support
● Billable codings
● Manage SCA’s (Senior Customer Assistance)
● Attending meet and greet with new hire
● create innovative tactics to achieve metric goals
● Document communications
● Time adjustments
June 2024
OJT Coach For Retail/ Preferred Teleperformance
● Coach new hire.
● Build and maintain productive relationships.
● One-on-one discussion review stats, growth and improvements to ensure daily metrics are exceeded.
● Administerdisciplinary action when necessary.
● Run call collaboration calls
● Submit daily report
April 2024
Customer Experience Representative Agent Teleperformance
● Greeting customers.
● Assisting with their banking needs.
● Advise customers on financial services.
● Open and close checking and savings accounts.
● Handle customers' complaints and solve problems.
● Escalating issues to manager when necessary.
● Submit call track report
March 2022 - July 2022
Life Insurance Agent American Income Life Insurance
● Contact leads from a provided database.
● Book appointments.
● Conduct zoom presentations to sell life insurance.
● Submit daily reports.
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August 2018 - March 2020
Cashier Dunkin Donuts
● Negotiate contracts with customers
● Make food and beverages
● Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
● Exceeded customer satisfaction by finding creative solutions to problems.
● Maintain a clean and welcoming atmosphere for customers December 2014 - September 2017
Supervisor of Collection Proactive Financial Services Limited
● Mentored collection team on successful tactics to increase workflow and productivity.
● Notified customers of delinquent accounts by mail and telephone to obtain payment.
● Exceeded monthly collection targets and goals [80-100] %.
● Attended training on credit management to maintain up-to-date knowledge.
● Constructing strategies
● Creating Weekly reports
● Managing data and physical files
● Established customer growth opportunities for business expansion.
● Identified high priority situations and took appropriate escalation actions to resolve issues.
● Received and submitted payments and applied amounts to customer balances.
June 2010 - July 2010
Salesclerk Tools Hardware and Supplies Limited
● Assist walk-in customers with their selection purchase of items
● Calculate the cost of items and write up receipts.
● Demonstrated self-reliance by meeting and exceeding workflow needs.
● Provided excellent service and attention to customers when face-to-face EDUCATION AND TRAINING
March 2022
Florida Department of Financial Services
Resident Insurance License
0215 – LIFE INCL VAR ANNUITY & HEALTH
April 2021
Associate Arts Accounting Business Administration Broward College, Davie, FL
HOBBIES
Creating fabulous decor for home, office and events.
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