Human Resources Employee Relations

Jill Goode Freeman, SPHR* CBP

**** * ***** ** ***, Manilla, IN 46150

317-***-**** ***********@***.***

OBJECTIVE

Experienced Human Resource (HR) & Benefits professional is seeking an HR or Benefits position. Prefer a remote or hybrid rposition, but will consider on site roles

PROFESSIONAL SUMMARY

Innovative Senior Human Resources Leader & Benefit Plans Manager

Proven results in establishing and maintaining positive employee relations with difficult workforces. Experience providing both Human Resources leadership resulting in operational improvement, increased profitability, and sustained culture changes. Specialist or corporate level experience in all core HR functions including Labor Relations, Employee Relations, Benefits & Compensation Administration, Organizational Development, Training, Diversity & EEO Compliance, and Health, Safety & Environment. Broad range of experience dealing with employment and benefit laws as well as job accommodations

EXPERIENCE

Express Professionals

Contract benefit assistant for Aldi, Inc Regional Office Oct 2022 – May 2023

Served as the leave management specialist serving 1400 employees. Counseled employees and managers on leave options. Processed Short Term Disability Claims

Paid Parental Bonding Leaves, Paid Caregiver Leaves & Family Medical Leaves

Coordinated ALDI’s Reasonable Accommodation Process, advising leaders and associates on the process flow

Prepared payroll imports to process paid leaves and insurance deductions

Ascension Health Ministries Aug 2021 – Dec 2021

HR Shared Services Center

Benefits Specialist – Remote/Temporary

Indianapolis, IN

Served as a member of the Open Enrollment (OE) Support Team handling Benefits, HR, & Payroll related inquiries from associates. Opened and documented a case for each call resolving 95 % of the calls with the initial contact

Stratosphere Quality Inc., LLC Jan 2017 – July 2018

Split Shift Quality & Safety Team Leader / 2nd Shift Administrator

Greensburg, IN – Honda Manufacturing Plant

Lead Safety Program for SQ on both shifts. Audited Quality Inspectors for both adherences to the

Project Work Instruction and Safety Compliance. Reduced LWD incidents dramatically. Worked

directly with Honda Safety to resolve a Honda facility concern that resulted in the injury of an

Stratosphere Quality Inc., LLC employee

Became the 2nd Shift Administrator in the summer of 2017. In this role, I was responsible for

creating a daily status & sort report for Honda Quality & Purchasing as well as entering our shift

data and employee time. Maintained employee attendance records, drafted disciplinary actions for Project Leader. Served as employee contact for resolving benefits & payroll issues

Johnson Controls Inc. (JCI) – Air System Components, Inc. – Building Efficiency Division

Manager Human Resources and Health, Safety & Environment

Lebanon, IN Industrial Fan Manufacturing Facility May 2012 – Dec 2015

Served as a Human Resources/Business Partner to the Plant Manager in operating a heavy industrial manufacturing plant represented by the United Steelworkers

Recruited a plant manager, plant superintendent, production supervisors and numerous skilled trade workers

Lead HSE program resulting four successful HSE audits, no findings IN Environmental audits, and achieving zero Lost Work Day goal for FY 2015

Teamed with plant managers, plant supervisors, and union leaders to develop a successful cross-training program.

Partnered with plant manager and supervisor to establish negotiation goal for enhancing workforce flexibility throughout the plant. Participated in 8 weeks of local negotiations this summer resulting in a highly favorable labor contract

Roche, Inc. North American HR Shared Services Center (plus Genentech – COE for Benefits)

Manager of Benefits Administration – Indianapolis & San Francisco May 2011 – Feb 2012

Vetted all existing benefit processes to determine whether the ERP (SAP) existing program would support our new delivery model.

Cross-trained Indianapolis and San Francisco teams to ensure all benefit specialist understood the new delivery model supporting approximately39K Roche employees working in North America.

Developed call center scripts for handling retiree issues not handled by Mercer and developed vendor trends analysis reports for the San Francisco COE.

Alcoa, Inc. – Lafayette, IN – Hard Alloy Extrusion Manufacturing Plant July 2008 – July 2010

HR Superintendent/Labor Relations Manager/Sr. HR Generalist

Responsible for the oversight of plant labor relations programs and administration of the local contract with United Steelworkers at a manufacturing facility of 700.

Led a staff of three HR professionals to support plant HR programs, including payroll, benefits, compensation, performance management and employee development.

Served on two national HR teams: One chartered with interpreting employee satisfaction survey results and assisting plant leaders in developing action plans to address areas of concerns; second chartered to develop supervisor training for North America.

Development and deployed local supervisor and leadership training for Labor Relations, Employment Law, Grievance Handling, Conflict Resolution, Incident Investigation, Effective Discipline, and Pre-Negotiations Communications training at the facility.

Conducted fact finding investigations and made discharge recommendations to plant manager and HRD. Held weekly 2nd Step Grievance Hearings and prepared corporate LR team for 3rd steps and arbitrations. Responded to NLRB charges, EEOC charges and ADA accommodation requests.

Canton-Potsdam Hospital - Potsdam, New York Nov 2006 – Feb 2008

Vice President of Human Resources

Provided strategic HR leadership and vision for the Human Resource team of 6 serving a rural hospital with 1000+ employees.

Updated 30-year HR policies, procedures, programs. Developed a market/internal equity compensation plan tied to employee performance program. Updated benefit programs to ensure they were regionally competitive and reflected industry best practices. Served as the plan administrator/plan fiduciary for the pension, 403(b) and Health & Welfare Plans. Led RFP

process to selected new pension investment manager and trustee to manage 25 million in pension assets

Uranium Disposition Services, LLC - Lexington, Kentucky May 2004 – Nov 2006

Senior Human Resources and Public Affairs Manager

Led the Human Resources and Public Affairs functions for a new start-up company representing three parent companies (Framatone-anp, Duratek Inc. and Burns & Roe Enterprises, Inc.)

Leadership role was very hands on requiring innovative problem-solving skills and self-direction with minimal support resources.

Established UDS’s recruitment strategies, talent management program, compensation program, and employment process.

Recruited company president and one third of the corporate team.

Worked closely with the operations VP and company president to develop all HR, LR, and PR plans and policies. Teamed with Ops VP to successfully negotiate 2 contracts with the United Steelworkers.

U.S. Department of Energy, Oak Ridge, TN – Federal Employee July 2001 – May 2004

Human Resource Specialist, Senior “HR Private Industry Standards” Consultant

Served as an internal “private industry HR best practices” consultant to senior DOE managers for two research laboratories, a billion dollar “mega” construction project, a nuclear weapons production facility, and several environmental closure sites with 15,000 employees

Reviewed/approved Contractor Talent Management & Succession Planning Programs.

Facilitated positive resolution of Labor Relation’s issues among the contractors and operating unions serving DOE by encouraging interest based bargaining and collaborative labor/management partnerships.

Served as DOE’s Oak Ridge Operation’s Benefits Consultant. Negotiated DOE contractor HR performance goals tied to financial performance awards.

Lockheed Martin Energy Systems, Inc., (LMES) Oak Ridge, TN Oct 1989 – July 2001

Recruited as Mid-Manager/HR Generalist for the LMES “High Potential” Developmental Program

Rotated through each HR function at three of the LMES facilities. Viewed as a credible change agent by both the leadership team and employees. Progressed in HR leadership responsibilities, managing employee teams ranging from two to forty reporting to HR directors or HR vice president.

Managed corporate benefit plans administration for 28,000 participants with a staff of 40. Led the development of a state-of-the-art Benefits & HR customer service call center.

Received an “Operational Improvement Manager of the Award” for implementing a successful benefits delivery model.

Lead process improvement team chartered to reduce disability management program costs by facilitating an “early RTW process from disability leaves achieving $3 million savings.

Established FMLA and short-term disability policies and facilitated bargaining unit appeal processes for benefit denials.

Was invited to speak at two national disability conferences to share our early RTW program successes.

Managed EEO compliance, diversity, salaried employee concerns at a facility of 4,200 employees. Served as advisor to senior leadership team on diversity and culture changing methods.

Led the design and implementation of a site-wide Diversity and Employee Concern program resolving 500 cases internally including cases overlapping bargaining unit safety and EEO issues.

Represented company on all site EEOC charges with no successful litigations against company.

Conducted Alternative Dispute Mediations and represented the company in meeting with employee interest groups.

Conceived annual Affirmative Action Plans, set AA goals, and monitored compliance. Designed and presented employment law issues training for supervisors and managers. Evaluated division director and senior site managers’ performance of employee concern handling and diversity accomplishments.

Prepared salary structures, job offers, equity reviews and wage analyses for six division directors serving 1,200 workers.

Coordinated Federal Mediation & Conciliation Training for Supervisors and Union Leaders.

Key member of bargaining committee, preparing cost/benefit analysis position papers, and contract language.

Revised Employee Discipline Policy and designed a new Employee Discipline training module for 400 managers/supervisors/union leaders at three LMES facilities.

EDUCATION

BA Human Services and Psychology, University of Tennessee, Knoxville, TN – Graduated with Honors

CERTIFICATIONS/TRAINING

Senior Professional Human Resource (SPHR)* Employment Law Certification – IAML

Certified Benefits Professional (CBP) EEO Compliance Certification- EEAC

Six Sigma “Yellow Belt” training/Lean Mfg Alternative Dispute Resolution Certification

Certified Professional Instructor – LMES Advanced Leadership Training Certificate

Project Management HRIS Systems: Workday, SAP, ADP

SAP Benefits Configuration Effective Negotiating

OSHA Compliance Trainer Targeted Selection – Recruitment Process

Employee Concerns Investigations Five Star Safety Program Leadership Training

Process Consulting/Root Cause Analysis Ergonomics Assessments Training

Certified Training Facilitator for DDI OSHA30 Certified

*SPHR Certification has lapsed

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