Customer Service Call Center

Trinita D. Grange.

**** *. ******** ***. ******* TX. 77054

(C) 832-***-**** E-mail ************@****.***

CAREER OBJECTIVE

To obtain a challenging position that will utilize my exceptional communication and interpersonal customer service skills and achieve a successful opportunity to utilize and develop my goals, and the goals of the company.

SUMMARY of QUALIFICATIONS

Over 20 years of practice within the Financial Industry with emphasis on

Risk Call Center Management.

Ability to achieve maximum time effectiveness and handle several tasks.

Exceptional communication and interpersonal skills with commitment to team driven initiatives.

Successfully execute tasks within a high pressure and a high productive environment, solving problems.

Dynamic leadership skills that encourage team achievements and increase department morale.

Reputation for dependability, credibility, and able to work independently.

Computer Skills, Microsoft Applications: Word, Excel, Access, Outlook, 10-key.

EMPLOYMENT HISTORY

Vantiv/Worldpay/FIS

Partner Assist 2022-2025

Partner assist supporting partnership teams by assisting with various administrative, logistical, and analytical.

Tasks related to developing and maintaining partnerships.

Paying attention to detail and the ability to communicated effectively with internal and external.

Update DDA changes, assist with closing merchant accounts.

Senior Technical Support Specialist. 2015-2022

Contributed ideas for new procedures to provide better customer service.

Helps financial institutions and merchants on behalf of credit card reconciliations and deposits.

Resolved complaints promptly and professionally in a call center environment.

Researched, documented, and communicated recurring technical issues.

Assists resellers with stand alone credit card device support by creating and performing software downloads and setups.

Merchant Choice Payment Solutions

Risk Investigator 2010 to 2015

Provided First-Class customer service for customers, and vendors, and all risk merchants.

Gathered confidential financial information from client such as income, assets and debts.

Identified financial security risks that the client or company may face.

Performed risk evaluations for merchant credit card processing affairs.

Used solid research skills using the internet, credit reporting, and company resources to determine merchant risk levels.

EDUCATION

Gulf Coast Technical School, Certification in Phlebotomy

Lamar University, Port Arthur, TX 1989 to 1991

Certificate of Achievement: Secretarial/Clerical, San Diego, CA

References Available Upon Request

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