Customer Service Administrative Support

Nothando Dube

**** ******** ******, *****, ******

Phone: 069-***-**** Email: ***************@*****.*** Professional Summary

Detail-oriented and results-driven professional with a Bachelor of Laws (LLB) and certifications in Business Management and Data Capture. Adept at legal research, administrative support, document drafting, customer service, and sales. Experienced in both corporate and non-profit sectors, demonstrating strong problem-solving abilities, organizational skills, and a client- focused approach. Passionate about delivering excellence in legal assistance, administration, customer service, and business operations.

Education

• Bachelor of Laws (LLB) – University of South Africa (2018–2023)

• Certificate in Business Management – IQ Academy (2015–2017)

• Short Course in Data Capture – Quest Skills (2017) Professional Experience

Legal Experience

Volunteer – Legal Aid (2022)

• Drafted wills and legal documents, ensuring compliance with legal standards.

• Provided administrative support, improving case preparation efficiency. Volunteer – Teddy Bear Foundation (2023)

• Assisted in court preparation for child witnesses, providing emotional and legal support.

• Worked with multidisciplinary teams to ensure proper care and protection of vulnerable children.

Legal Careers with TLT (September 2024)

• Completed a specialized program exploring career paths in the legal sector.

• Gained exposure to commercial and corporate law, deepening industry knowledge. Administrative & Customer Service Experience

Retail Sales Associate – Edgars (2016–2021)

• Managed administrative tasks such as banking, merchandise handling, and stock coordination.

• Trained and mentored team members, fostering a productive work environment.

• Consistently exceeded sales and customer service targets through strategic engagement.

Professional Development

Certificates Completed through Alison (Pending Certificates):

• Basics of Family Law

• Legal Office Administration

• Fundamentals of Commercial Law

• Guide to Being a Legal Secretary

• Mastering the Academic Desk Research Paper

• Security Management

• HR Management Diploma

Key Skills & Strengths

• Legal Research & Compliance: Proficient in conducting in-depth research and preparing legally sound documents.

• Administrative Proficiency: Skilled in handling office documentation, scheduling, and organizational tasks.

• Customer Service & Sales: Strong ability to build client relationships, achieve sales targets, and improve customer satisfaction.

• Communication: Fluent in English and Zulu, with strong written and verbal communication skills.

• Teamwork & Leadership: Experience in leading teams and collaborating across departments to achieve business goals.

• Adaptability & Problem-Solving: Ability to work in fast-paced environments and provide innovative solutions.

• Time Management & Organization: Skilled in multitasking and meeting deadlines with efficiency.

• Security & Risk Awareness: Knowledge of security principles and risk assessment strategies.

References

Professional References:

• Legal Aid: Maponya Mall Office 011-***-****

• Teddy Bear Foundation: Parktown Office 011-***-****

• Edgars: Hazel Makhubela 078-***-****

Personal References:

• Gordon Ncube 071-***-****

• Fanele Ndlovu 074-***-****

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