Call Centre Business Administration

Bennette Keamogetswe

Malekane

**** ********** ****** ******* ****

Johannesburg

Cell +276********

Email *******************@*****.***

Personal Details

Name: Bennette Keamogetswe Malekane

Employment Status: Employed

Current Salary: R 7000

RSA ID Number: 940**********

Driver’s License: Code B (8)

Highest Level of Education: Matric Certificate

Tertiary Qualifications: Diploma in Business Administration NQF 6 Ethnicity: African

Employment Summary Matrix

Company Name Job Title Employment Date Reason For

Leaving

Notes

Richfield Call Centre 2022-02-22 – 2024-03-31

Contract

Taking calls to assist

student and solve their

queries and retain 2nd year

and 3rd year student and

also creating invoices and

quotes.

Graduate Institute Agent-

of Technology Customer

service-

Inbound

Company Name Job Title Employment Date Reason For

Leaving

Notes

Adcock Ingram Logistics

Operator

2018-12-16 - 2020-10-

23

Retrenchment

I used to pack merchandise

in trucks and

also link the boxes with

the correct invoices so

that the driver knows

which box is being

transported to the place

on the invoice and

pack the merchandise

according to how they will

be transported.

Employment History

Company name: Richfield Graduate Institute of Technology Industry sector: Admin and Office Support Services Role: Call Centre Agent-Customer service-Inbound

Responsibilities: Attending emails and WhatsApp’s and capturing student data on the system. Taking in-bound calls to assist student and solve their queries and retain 2nd year and 3rd year student and creating invoices and quotes and retentions. Industry specific qualification: Office administrations Employment date: 2022-02-22 - 2024-03-31

Years’ experience: 3

Company name: Adcock Ingram

Industry sector: Logistics/Transport

Role: Logistics Operator

Responsibilities:

I used to pack merchandise in trucks and also link the boxes with the correct invoices so that the driver knows which box is being transported to the place on the invoice and also pack the merchandise according to how they will be transported.

Industry specific qualification: Matric

Reason for leaving: Retrenchment

Employment date: 2018-12-16 - 2020-10-23

Years’ experience: 1

Education

Highest Level of Education: Matric Certificate.

Institution Title: Selelekela Senior Secondary School Subject #1: Home Language Sesotho

Subject #2: Business Studies

Subject #3: English

Subject #4: History

Subject #5: Life Orientation

Subject #6: Mathematical Literacy

Subject #7: Economics

Tertiary Qualification

Qualification Name: Diploma in Business Administration. Institution Title: Richfield Graduate Institute of Technology Level: NQF Level 6

References

Reference name: Mrs Francinah Chauke

Relationship to candidate: Former Employer

Company/institution name: Adcock Ingram

Office landline: 011*******

Mobile number: 083*******

Email address: ***************@*****.***

Reference name: Miss Mirriam Motloung

Relationship to candidate: Line Manager

Company/institution name: Richfield Graduate Institute of Technology

Office landline: 086*-***-***

Mobile number: +27-81-282-****

Email address: ********@*********.**.**

Interview Introduction Statement

My Name is Keamogetswe, and I am a optimistic employed person as friends & family would describe me as responsible. Others strongly believe in my ability to work well within a team. My critics may prefer to refer to me as dominating and a bit of a bully at times Within a team, I prefer networking and building relationships and naturally approach life in a calm and patient manner. Friends and family would suggest that my ideal role is one which utilizes my self-confidence and provides me with an opportunity to live my personal values. I would prefer a compensation package which is a combination of basic salary with team performance-based commission.

A fitting title of my autobiography would be smart and committed to what I do to master the art of work am dealing with. My ideal working environment is working with people and networking to make a company to be productive so that our vision can manipulate our mission and archive our goals.

Job description

The role of Student Success/Retention agents is to serve as a first level responder to omnichannel student inquiries, liaising with various stakeholders to deliver prompt support and query resolution. Plays a fundamental role in supporting our vision of being a student-centric business, providing world-class service to thousands of students nationally.

The role includes but is not limited to:

• Manage a portfolio of students and deal with inbound and outbound calls, WhatsApp and Web Live chats and emails from these students.

• Ensure students’ progress to the next stage of their studies by proactively calling and driving re-registrations.

• Validate all new sales and ensure students meet entry requirements set by the Department of Higher Education

• Ensure that the student’s fees are collected monthly, following strict and defined credit control policies and procedures.

• Respond to student inquiries with efficiency, courtesy, urgency, and enthusiasm, at time managing multiple students and lines of communication at once.

• Identify and clarify student concerns and provide solutions to mitigate repeat queries.

• Follow up proactively at various points on the student’s journey to support a superior learning experience.

• Respond to internal queries.

• Maintaining and updating students records on ITS

• Admin work for the department

• Admin work for the department

• Monthly departmental audits

Inbound

• Answer phones professionally.

• Respond to customer inquiries timeously.

• Handle and resolve customer complaints.

• Provide customers with product and service information.

• Process forms and applications.

• Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.

• Providing feedback regularly to the team leader on the effectiveness of the campaign as well as the customer queries.

• Data capturing of survey data.

• Maintaining the appropriate schedules of calls made and subsequent registrations.

Contact this candidate