Customer Service Rep., Operations Manager, Cash Office Manager

« Managed inventory and supply chain operations to achieve timely and accurate delivery

of goods and services

+ Developed and maintained relationships with external vendors and suppliers. Q

+ Enhanced customer satisfaction by establishing clear communication channels and

addressing concerns promptly.

+ Analyzed and reported on key performance metrics to senior management.

+ Oversaw facility maintenance, ensuring optimal functionality of equipment and

infrastructure at all times.

+ Facilitated smooth collaboration between departments through clear communication

channels.

+ Managed budgets effectively, consistently delivering projects on-time and within financial

constraints.

« Identified and resolved unauthorized, unsafe, or ineffective practices.

+ Developed and implemented strategies to maximize customer satisfaction.

+ Developed strong relationships with vendors, resulting in better pricing and improved

service quality.

+ Implemented quality control systems to boost overall product consistency and reliability.

« Assisted in recruiting, hiring and training of team members.

+ Interacted well with customers to build connections and nurture relationships.

+ Tracked employee attendance and punctuality, addressing repeat problems quickly to

prevent long-term habits.

+ Scheduled employees for shifts, taking into account customer traffic and employee

strengths.

+ Handled problematic customers and clients to assist lower-level employees and maintain

excellent customer service.

+ Reported issues to higher management with great detail.

+ Managed purchasing, sales, marketing and customer account operations efficiently.

+ Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Customer Service Representative, 09/2004 - 09/2010

Kmart, Sears Holding - Show Low, AZ

+ Managed high-stress situations effectively, maintaining professionalism under pressure

while resolving disputes or conflicts.

+ Resolved customer complaints with empathy, resulting in increased loyalty and repeat

business.

+ Handled escalated calls efficiently, finding satisfactory resolutions for both customers and

the company alike.

+ Responded to customer requests for products, services, and company information,

+ Enhanced customer satisfaction by promptly addressing concerns and providing accurate

information.

+ Developed strong product knowledge to provide informed recommendations based on

individual customer needs.

+ Collaborated with team members to develop best practices for consistent customer

service delivery.

+ Trained new Customer Service Representatives on company policies, procedures, and best

practices.

+ Addressed customer inquiries to ensure satisfaction and foster positive service

experience.

Epucation

High School Diploma: 05/2004

Blue Ridge High School - Lakeside, Az

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