Office Administrator Customer Service

NEO ANGELA HLAKA

Alexandra Township ****, Gauteng

069-***-**** ****************@*****.***

Professional Profile

Highly motivated and detail-oriented Office Administrator with a strong foundation in business operations, administration, and IT. Known for reliability, excellent communication, and the ability to thrive both independently and within teams. Demonstrated success in administration, sales, and customer service, with growing technical expertise in IT support and ethical hacking. Core Competencies

Office & Business Administration

Client Relationship Management

Document & Records Management

Scheduling & Diary Coordination

Financial Transaction Processing

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Time Management & Team Collaboration

Technical Knowledge in IT & Programming (C#, Networking) Professional Experience

Office Administrator

S’fikile Consulting (Pty) Ltd – Midrand, Gauteng

Nov 2024 – July 2025

Manage and maintain digital and physical office records Schedule meetings and coordinate travel logistics (flights & accommodation) Prepare and edit business reports, presentations, and general correspondence Process invoices, expense reports, and reconcile financial transactions Maintain a positive work environment and manage office equipment Reference: Kgaugelo Maupa 071-***-****

Business Administration Learner

Enza Construction – Bryanston, Gauteng

Oct 2023 – Apr 2024

Supported tender administration and internal filing Applied critical thinking to resolve operational challenges Gained exposure to professional ethics and diverse workplace collaboration Reference: Hilda Mello 072-***-****

Sales Consultant (Telesales)

Clientele Office Park – Rivonia, Gauteng

Aug 2022 – May 2023

Conducted outbound calls and closed product sales

Responded to client inquiries and offered tailored solutions Processed customer orders and provided product information Reference: Cecil Sibuyi 065-***-****

Education & Certifications

National Senior Certificate (Matric)

Completed: 2019

Subjects: Sepedi HL, English FAL, Mathematical Literacy, Life Sciences, Geography, History, Life Orientation

Alison Online Certifications – 2024

Diploma in Information Technology Support

Diploma in Programming (C# – Intermediate)

Diploma in Ethical Hacking

Educourse Online Learning – 2025

Office Administration Introduction

Data Entry Introduction

Technical & Personal Skills

Computer Literacy & Microsoft Office

Excellent Interpersonal & Communication Skills

Strong Problem-Solving & Organizational Abilities

Reliable, Punctual, and Ethical Professional

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