Customer Service Front Desk

Amalia L. Batin

Duluth, GA ***** 404-***-**** **********@*****.***

Objective

Provide courteous customer service, coordinate and manage schedules, and collect payments efficiently incorporating support and solutions to achieve overall company excellence

Employment History and Skills

Commendable customer service, strong interpersonal skills

Fast learner, self-motivated, organized, exceptionally thorough

Able to manage and maintain balance in stressful situations

Proficient with Microsoft Word, PowerPoint, and Excel

Experience with multiple EHR systems including Cerner and Winoms

Knowledge of medical and dental billing and codes

Up to date with major insurances guidelines, including Medicare and Medicaid

Bilingual (English and Romanian), Typing 53 wpm

Sept 2022 - June 2025

Front Desk Coordinator Atlanta Oral and Facial Surgery Sugar Hill, GA

Open and close office daily, provide Huddle sheet info, discuss concerns

Schedule appointments adhering to strict provider preferences; Create new patient physical charts

Input new patient information and insurance details, complete thorough double checks after others

Update office forms, get proper state forms for special circumstances to comply with HIPAA regulations

Complete medical clearance requests as needed to insure patient safety for surgery

Verified benefits, submitted pre-authorization treatment plans and appeals as needed

Created estimated out of pocket costs for treatment plans and review with patient

Collect and post patient payments after consults and send invoices on account balances

Assist with setting up third party lending accounts to assist patient’s to pay for services

Follow up on calls and respond to messages same day, assisted in billing questions and insurance follow up

Create End Of Day spreadsheets to match services and collections in system and credit card machine

Feb 2019 – Sept 2022

Front Office Assistant Northside Gwinnett Primary Care Lawrenceville, GA

Exceptional customer service, detailed orientated, team player

Prep charts; confirm patient demographics and insurance; update legal forms as needed

Set up appointments; adhere to each providers schedule preferences

Complete referral orders, transmit necessary documentation

Pre-authorize imaging orders and schedule stat testing

Return calls and messages, respond to medical record requests

Back loaded appointments, integrated office with Cerner

July 2016 Jan 2019

Office Manager Absolute Spine and Health Suwanee, GA

Pre-authorize and verify medical benefits and equipment

Manage personal injury cases and communications

Handle all patient intake information, cluster booking

Implemented electronic billing and transferred accounts

Work outstanding balances and denied claims

Develop x-rays and load film cassettes, set up therapeutic treatments

Aug 2010 – Nov 2011

Insurance Specialist Optimum Health and Rehab Suwanee, GA

Verify health insurance coverage; pre-authorize medical procedures and DME

Create and edit office forms and fee slips, follow up on claim denials

Handle remote deposits and post insurance payments, assist with personal injury case files

Responsible for all post office necessities, run all financial, office and medical errands

Jan 2008 – May 2009

Office Manager\ Chiropractic Assistant Tanner Chiropractic Dunwoody, GA

Prepare new patient files, schedule patient treatment plans, follow through with insurance

Collect all payments and collections, research unpaid claims

Update referral and education boards monthly

Post communication logs regarding any patient, attorney and insurance activity

Order supplies as necessary, keep office organized and tidy

Certifications

April 2022, Notary to the Public- Current

July 2016, Gwinnett Technical College, Lawrenceville, GA

Healthcare Assistant Certificate

Patient Care Assistant Certificate

May 2006, North Gwinnett High School, Suwanee, GA

High School Diploma

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