Support Specialist Peer
Resume:
Denise Hughes
**** **** ***, **********, ** *****
***********@*****.***
Hello
I am Denise Hughes,
I am a dependable and adaptive person; I am great at time management and prioritizing. Although I am aware that speed is important, I know that accuracy is crucial. I love learning new things and teaching them to whoever is willing to listen. I would love to be an asset to your company, and I hope to hear from you soon.
Skills
I am proficient in Microsoft (Word, Excel, and PowerPoint). As well as analyzing customer data using Tableau to create interactive dashboards and reports, leading to a 15% increase in customer retention. I am also able to maintain a steady typing pace of 45-50 (WPM) over an extended period. I excel in writing and verbal communication, active listening, and presentation skills. I have developed strong collaboration skills by working in diverse teams across various projects, where I have effectively managed conflicts and adapted to changing priorities. My leadership experience includes making strategic decisions, delegating responsibilities to ensure efficiency, and motivating my team to perform at their best while aligning with company objectives.
AWARDS: I am Certified in First Aid and CPR; I am also a certified Peer Support Specialist. LANGUAGES: English
Experience
Safe Space,
1467 s 9th ST — Peer Support Specialist February 2023 - December 2024
(Supervisor Michelle Green) 502-***-****
As a peer support specialist, I provided guidance and support to others facing challenges, such as mental health conditions and addictions. I offered emotional support, shared coping strategies, and helped individuals navigate services or resources. My role was centered around building trust, offering empathy, and fostering empowerment, while helping people feel less isolated in their journey. As a certified Peer support specialist, I often worked in various settings, including hospitals, clinics, or community organizations.
Waffle House,
4150 Cane Run RD — Waitress May 2022- February 2023
(supervisor Tranitra Barnett) 502-***-****
As a server I served food and drinks to customers at restaurants. I took orders, relayed them to the kitchen, and assured that the customers' needs were met throughout their meal. Servers also managed payments, provided menu recommendations, and maintained a clean and organized dining area. My role involved delivering excellent customer service while working efficiently to ensure a positive dining experience for our guests.
Suburban towing,
1006 Fern Valley RD- Dispatcher January 2021-March 2023
(Supervisor Rosella Francis) 502-***-****
As a Dispatcher I was responsible for coordinating and managing the efficient and timely movement of goods, services, or personnel. This role requires effective communication, problem-solving, and organizational skills to ensure optimal scheduling, routing, and customer service. Dispatchers are key in maintaining smooth operations by communicating with drivers, service teams, and customers, ensuring all coordination is carried out effectively.
Rainbow clothing store,
1975 S 3rd ST-Assistant manager/key holder Supervisor February 2021 -November 2022 (Supervisor Zipporah Miller) 502-***-****
As a clothing store retail manager, I was responsible for overseeing the day-to-day operations of the store, ensuring excellent customer service, and maintaining a positive shopping experience. I managed inventory, supervising staff, and managed scheduling, training, and performance evaluations. Additionally, I was responsible for setting sales targets, monitoring store performance, and implementing visual merchandising strategies to drive sales. The manager also ensures that the store complies with company policies and procedures while maintaining a clean and organized environment.
Bluegrass Homes,
Manslick RD-Supervisor (Supervisor Janiya Thomas) 270-***-****
As a Direct Support Professional (DSP) Supervisor I overseed a team of direct support professionals who assist individuals with disabilities or other support needs. I ensured the team provided high-quality care, following personalized plans for everyone. As the supervisor I trained, mentored, and supported DSPs, monitored their performance, and ensured compliance with regulations and company policies. Additionally, I coordinated scheduling, managed administrative tasks, and communicated with families or other professionals involved in the care process.
EDUCATION
Jefferson community and technical college, 101 W Broadway — G.E.D. 2016
Southern New Hampshire, online— Business administration May 2023- present
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