Customer Service Front Desk

JOHANN SAM

647-***-**** • *********@*******.***

SUMMARY

Dedicated and detail-oriented professional with diverse experience in customer service, office administration, and technical support. Proven ability to manage high volumes of client interactions, streamline office operations, and support team onboarding and training. Recognized for strong problem-solving skills, adaptability, and a proactive approach to improving workplace efficiency. Proficient in Microsoft Office and experienced in maintaining compliance with industry standards such as GMP. A reliable team player with a track record of promotions and positive client outcomes.

RELEVANT SKILLS

Customer Service & Support

Office Administration

Data Entry & Management

Call Handling & Phone Etiquette

Document Filing & Mail Processing

Microsoft Office Suite

Calendar & Schedule Coordination

Vendor & Supply Management

Onboarding & Training Support

Problem Solving & Conflict Resolution

Time Management & Multitasking

Team Collaboration

Good Manufacturing Practices (GMP)

Blueprint Reading (Technical Support)

PROFESSIONAL EXPERIENCE

Concierge Manager

Dymon Storage, Oshawa, ON08/2022-Present

• Played a key role in the success of client meetings, events, and social functions by planning and coordinating activities, resulting in positive outcomes and high client satisfaction.

• Maintained optimal office operations by managing supplies, liaising with vendors, and coordinating with the landlord to ensure a clean, organized, and efficient workspace.

• Facilitated a seamless onboarding experience for new employees by delivering training and ensuring alignment with company standards, fostering a cohesive and productive team environment.

• Earned two promotions within one year, recognized for a strong work ethic, solid business acumen, and effective problem-solving skills.

Customer Service

Feel Good Natural Health Store, Whitby, ON 06/2021-10/2021

• Delivered outstanding customer service by managing 30–40 phone inquiries and order requests daily, contributing to a high level of customer satisfaction.

• Streamlined internal communication and administrative processes by efficiently handling mail

JOHANN SAM

647-***-**** • *********@*******.***

PROFESSIONAL EXPERIENCE CONTINUED

delivery tasks, including receiving, scanning, forwarding, and filing, which supported smooth day-to-day operations.

Assistant Technician

Beech Grove Country Foods, Scarborough, ON12/2019-05/2020

• Gained hands-on experience in Good Manufacturing Practices (GMP) through comprehensive training, ensuring compliance with industry standards for quality and safety.

• Promoted within six months in recognition of a strong grasp of role responsibilities and rapid adaptation to operational procedures.

Cable Locator/Data Administrator

Cable Control Systems, North York, ON09/2017-10/2018

• Demonstrated strong analytical skills by interpreting blueprints and resolving technical issues, ensuring efficient and accurate underground utility locating.

• Responded promptly to emergency calls involving underground utility damages, applying on-call expertise to minimize service disruptions and mitigate safety risks.

Manufacturing Systems Administrator

Clearview Industries Ltd., Toronto, ON04/2017-07/2017

• Managed corporate memberships and subscriptions, overseeing payment processing and renewals to ensure uninterrupted access to critical industry resources.

• Monitored and maintained system performance, ensuring secure and efficient operations that supported overall system reliability and business continuity.

EDUCATION

Bachelor’s Degree in Mechanical Engineering

Toronto Metropolitan University, Toronto, ON 2016

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