Customer Service Office Staff

SENELL YOUNG

**** ********* ***** **********, ** 30078 404-***-**** ***********@*****.***

Key Skills

Recruiting

Payroll

Host Orientations

Billing

Policies and Procedures

NWP (CASS)

SAP/Yardi/Quick Books

PeopleSoft

People Net

All birds (Digital Recruiting)

Scheduling and Attendance

One Site

Google Suite

Microsoft/Excel Expert

Professional Experience Key Skills

Excelsior Staffing/ Onin Group

Business Manager – September – 2021 – Present

Promoted to positions of increasing authority and responsibility due to my outstanding customer service rating and team management skills.

Maximize profitability through superior customer service, effective prompt communication and follow up with all pending matters with the customer.

Conduct regular coaching/mentoring sessions with both branches/staffs to create strong team environment and develop competent employees who can grow with the company.

Organized staff meetings regarding new clients and positions.

Creating a profitable branch and receiving excellent audit reviews for safety and effectiveness.

Organize orientation and training of new staff members.

Recruit and select office staff.

Evaluate and manage staff performance.

Coordinate office staff activities to ensure maximum efficiency.

Handled all WC incidents.

Coached and developed goals weekly.

Maintain relations with all 50 clients.

Maintain payroll for 130 people.

Sourcing for Light Industrial/Executive Opportunties and mining for Microsoft.

Randstad Professional Staffing/Wrigley’s/ZF Industries

Site Manager/Recruiter –October – 2019 –July-2021

Ensure security, integrity and confidentiality of data.

Oversee adherence to office policies and procedures.

Establish and monitor procedures for record keeping.

Design and implement filing system.

Coach, mentor and discipline office staff.

Organize orientation and training of new staff members.

Recruit and select office staff.

Evaluate and manage staff performance.

Coordinate office staff activities to ensure maximum efficiency.

Handle customer inquiries and complaints.

Manage internal staff relations.

Maintain a safe and secure working environment.

Payroll processing over 200 employees.

Process any Worker Comp incidents

JB Employment Solutions

Office Manager/Recruiter –June – 2017 – Present

Ensure security, integrity and confidentiality of data.

Oversee adherence to office policies and procedures.

Establish and monitor procedures for record keeping.

Design and implement filing system.

Coach, mentor and discipline office staff.

Organize orientation and training of new staff members.

Recruit and select office staff.

Evaluate and manage staff performance.

Coordinate office staff activities to ensure maximum efficiency.

Handle customer inquiries and complaints.

Manage internal staff relations.

Maintain a safe and secure working environment.

Payroll processing over 200 employees.

Brand Real Estate Services

Corporate Accountant –June – 2016 – May - 2017

Set up new vendors, kept up with all W-9’s and keep all COI’s updated.

Make sure cash log is in balance daily.

Upload invoices into pay scan and pay them every week.

Process all payables and invoices.

Process Development Draws as requested.

Reconciled 16 bank statements each month.

Daily deposits into bank accounts.

Enter any charge backs to properties.

Process payroll and management fees every month.

Coding and invoice auditing.

Journal Entries

JMG Realty

Accounting Assistant/ Payable – Aug. 2013 – Jul. 2015

Responsible for paying bills for 80 properties, payroll, owners reports, monthly accounting calendar, banks deposits.

Process all Security Deposits Refunds and Rent Refunds (SODAS).

Process management fees, standard monthly payables, payroll reimbursements, I/C billings, etc.

Update the Accounting Bank Reconciliation Assignment sheet monthly.

Disburses petty cash by recording entry, verifying documentations.

Prepare Agenda for accounting meetings.

Reconciler processed work by verifying entries and comparing system reports to recording entries.

Setup Vendors/Prepare expense reports/Prepare Owners reports

Pays vendors, verifying federal id numbers, scheduling and preparing checks, resolving purchase orders, contract, invoice or payments discrepancies and documentation.

Maintains accounting ledgers by verifying and posting accounts transactions.

Pay employees be receiving and verifying expense reports and requests for advances, preparing checks.

Daily expense coding on corporate credit cards.

Month-end Revenue Reconciliation.

Month expense and accounting filing.

Manage Accounting Calendar.

Education

AMERICAN INTERCONTINETAL UNIVERSITY, ATLANTA, GA

Associate of Business Administration 4/2014 - Bachelor in Project Management 4/2015

Technology Summary

Microsoft Office Excel “Pivot Tables & Vlookup,” Word, Access, Outlook, PowerPoint •PeopleSoft •Mainframe • Google Suite •Adobe Acrobat 8 •MRI • SAP • ADP

404-***-**** ***********@*****.***

Contact this candidate