Team Lead Auditor

Shannon Speidell

***** **** ******* ** ******** Home, ID 83647 559-***-**** *******.****@*****.*** or *******.********@****.***

LEAD AUDITOR & AGRICULTURAL COMMODITY GRADER/INSPECTOR USDA AMS DAIRY PROGRAM 11/2002-PRESENT (GS-11 STEP-8) SERIES 1146

FULL TIME 40 HOURS OR MORE PER WEEK (6:00AM-2:30PM)

Objective

As USDA AMS Dairy Audit Services Team Lead Auditor, I have brought an enormous amount of knowledge and business qualities to this department assisting in developing and improving this program. I have been with USDA AMS Dairy Program since 2002, and I would like to further my career branching out and challenging myself with new endeavors.

Education

BACHELOR OF SCIENCE JUNE 2001 CALIFORNIA STATE UNIVERSITY FRESNO, CA

·Major: Animal Science

·Minor: Production Management Concentration in Dairy Science

Skills & Abilities

MANAGEMENT

·As the Team Lead, I have demonstrated ideal management qualities in leading by example and supporting my subordinates. Highly skilled in many different areas from training new employees to leading senior management. Provide management with my working expertise advice and recommendations to advance our department. Organize and plan employee’s workload by assisting employees daily. Ability to work well under pressure and meet all work expectations and deadlines.

COMMUNICATION

·Communication is key in my current Lead position to meet the goals and accomplishments. Assign audit duties and different daily on-site and/or virtual auditing tasks. Assign Auditors their assigned duties and verify all audit work is professionally completed is a timely manner. Communicate to staff and management virtually, orally, and/or written fashion. Give prompt on-time replies to email, teams, zoom, and/or phone call responses to Auditor and management requests.

LEADERSHIP

·Positive team leader and logical problem solver. Customer service is a priority I excel and promote. Provide guidance to subordinates as well as management. Supply auditing direction to assist and encourage each Auditor to be successful with their auditing duties. Appoint Accomplished Auditor to Lead Position when I am absent to keep Audit Team and Work process flowing. Operates by oneself as a subject matter expert for the Team. Team player and works well with all types of personalities. Provides feedback, including suggestions for process improvements in response to quality assessments, non-conformance investigations, and customer complaints within 2 business days. With few exceptions, the employee works cooperatively and effectively with others in one-on-one and/or group situation that support the accomplishment of QMS goals and objectives.

Experience

LEAD AUDITOR & AGRICULTURAL COMMODITY GRADER/INSPECTOR USDA AMS DAIRY PROGRAM 11/2002-PRESENT (GS-11 STEP-8) SERIES 1146

FULL TIME 40 HOURS OR MORE PER WEEK (6:00AM-2:30PM)

·Key Leader in developing and implementing USDA AMS Dairy Program Dairy Audit Services, verifying each Auditor’s work performance and production is meeting the department’s standard operation procedures, guidelines, and requirements.

·As the Team Lead, I am responsible for the planning, development, coordination, and implementation of procedures, techniques and instructions related to the review of plant records in the dairy industry. I provide technical support and oversight of Record Review Specialists to ensure program uniformity.

·Embrace the culture of Quality Management System (QMS) in overall audit operations and responsibilities.

·I am responsible for serving as team lead for audit program in a manner that exemplifies service and enhances the image, effectiveness and credibility of USDA, AMS, and the Dairy Program

·Cultivates and maintains industry contacts to ensure relevancy of services offered.

·Consistently demonstrates timeliness and responses to clients, customers, peers, and employees regarding inquiries from e-mail, phone, and other messages.

·Works harmoniously with subordinates, peers, supervisors, and others to achieve results in an effective manner and receptive to interaction that produces positive and constructive actions, cooperation, and coordination within the organization.

·Verbal communication is clear, concise, and fully understandable. Remarks are related to the subject matter, vocabulary is suited to the target audience or individual, and meaning is explicit.

·Writing is clear and explicit, and words are used correctly. Results are observed through clear, concise, and accurate reports submitted with little or no editing required.

·Writing is logical, responsive, well organized, factual, and fully understandable. Drafts are well written requiring only minor editorial changes. Results are observed through clear and concise audit reports are submitted within 3-days of completion of audit with little or no editing required.

·Work habits, attendance, getting to meetings on time, and availability at the worksite foster effective use of time for self and others.

·Where on-line access is available, checks government email via laptop and / or cellphone regularly throughout the day with a minimum of 2 times a day. Responses shall be in a timely manner, not to exceed one business day.

Results for this element are demonstrated through feedback from customers, employees, and peers.

·Audit and evaluate export health certificates issued by USDA Dairy Export Department, Washington, DC to confirm and validate dairy products exported from the U.S. are complying and meeting the requirements set forth by the specific exporting country.

·Promote customer service by training each Auditor personally, to provide customer and stakeholders with the same auditing assistance and explanation during the audit review. During an audit review, as Lead Auditor, I educate Auditors on dairy audit services knowledge and materials.

·Maintain a close relationship with dairy industry and stakeholders on a weekly basis informing them of any changes or questions that may arise during export process of dairy products.

·Lead staff and colleagues on all necessary training to continue our goals and success.

·Train new and seasoned Auditors on dairy auditing techniques and updates.

·Inform and disseminate USDA AMS Program staff any updates to Dairy Audit Services program department.

·Construct, implement, and update standard operating procedures and guidelines.

·Organize and Lead staff meetings weekly, virtually.

·Manage monthly staff assignments and goals allocated to Audit team.

·Report Auditor’s work status, performance, and audit production to the Supervisor on a weekly basis.

·Write and implemented the entire Standard Operating Procedure guidelines for USDA AMS Dairy Program Dairy Audit Services. Review and approve audit reports to ensure precision and accuracy detailed in the Standard Operating Procedures prior to submitting to the billing department.

·Assign and schedule audit work to auditing staff utilizing different technical software programs, Word, Excel, PDF, SharePoint, Zoom, Teams, etc.

·Analysis and finalize all official audit working documents, billing statements and audit reports.

·Encourage and support each audit team member to complete their audits in a professional and timely manner. Promote audit production goals, in return increasing audit production revenue for USDA AMS Dairy Program.

·Assist Supervisor and higher management with customer and stakeholder questions and issues.

·Assist Supervisor with Employee performance concerns.

·Completes work assignments in accordance with applicable guidelines, including time frames, assuring a quality of work that meets the needs of the Dairy Program’s Dairy Grading and Standards Division (Division).

·Ensures all responsibilities are conducted fairly, meet established procedures and guidelines, and are completed within established timeframes.

·Assigns audit reviews in accordance with Division policies, procedures, instructions, and guidelines.

·Provides technical supervision, and coordinates reviews to assure completion of requested audit reviews in a timely manner.

·Mentors and trains coworkers in the performance of audit review duties

·Provides guidance and decisions addressing team member questions regarding routine audit review work.

·Accurately and thoroughly evaluates and documents audit reviews for compliance with standards and specifications.

·Reports findings using clear, concise, and accurate documentation.

·Makes recommendations regarding audit review processes and team member reports to supervisor.

·Maintains all data systems are up to date and records are properly maintained.

·Verifies services are properly billed.

·Performs at least one quality review evaluation of team members’ audit reviews semi-annually and submits results to the audit supervisor.

·Leads weekly meetings of the audit review team to discuss relevant matters and to provide educational information.

·Embraces the culture of Quality Management System. This can be demonstrated when the employee: Routinely provides process knowledge for building, implementing, and improving quality programs.

·Routinely provides feedback, including process improvement suggestions in response to audit reviews.

·Develops and/or maintains SOPs for plant audit review processes.

·Conducts daily quality activities to support organizational knowledge and awareness of process performance therefore exhibit an understanding and support of organizational quality vision and expectations.

·Maintains control of all documents pertaining to retention, destruction, and security in accordance with Division instructions, policies, and procedures.

·Experience and knowledge knowing Dairy Program guidelines and implementing them to determine the final U.S. grade assigned to the dairy product being inspected or audited.

·Perform Dairy plant inspections at USDA approved facilities.

·Gather salmonella samples at dairy plants throughout the United Sates.

·Operate and manage testing of Agricultural Commodity dairy product to calculate final USDA Grade status for dairy products, specifically butter and non-fat dry milk powder.

OWNER/OPERATOR CAST IRON CATERING 04/2014-PRESENT

FULL TIME 40 HOURS OR MORE PER WEEK (HOURS VARY ACCORDING TO EVENT SCHEDULED)

·Develop all employee and event scheduling.

·Oversee ordering and organizing event inventory.

·Supervise customer complaints and issues.

·My motto is, “If you error, error in favor of the customer”.

·Customer service and safety implementation.

SUPERVISOR LAND O LAKES 06/2001-11/2002

FULL TIME 40 HOURS OR MORE PER WEEK (4:00AM-2:30PM) ROTATING SHIFTS EVERY QUARTER.

·Excellent communication skills with employees and co-workers.

·Well explained and detailed pass downs during shift change.

·Experience with critical management decisions such as production planning, scheduling, employee scheduling/coverage, personnel issues, and ordering product/parts.

·Implementing new updates and ideas to enhance workflow progress and production.

·Performed monthly plant employee safety inspections and meetings.

Certificates Attained

AMS ADMINISTRATOR’S AWARD AND VARIOUS AWARDS

·Agricultural Marketing Service-Length of Service-20 YEARS-December 1, 2022

·Dairy Program Employee Engagement Team-February 2024

AG LEARN AND ONLINE/VIRTUAL TRAINING COURSES & CERTIFICATES

·Supervisor training basic tasks 201-January 25, 2019

·ISO 9001:2015 Certified Lead Auditor Training-May 1, 2024

·FY24 AMS DEIA Annual Training: Executive Order 14035 Overview-January 22, 2024

FOOD CERTIFICATIONS

·ServSafe Certification-2024

Volunteer Service

USDA AMS DAIRY PROGRAM AWARDS 2002-PRESENT

·Resilient Food Systems Infrastructure Program-2024 Assist in participating on the review panel for those small and mid-size producers applying for Grant and Equipment Only Grants to middle-of-the-supply chain businesses to create more diverse local consumption.

·Communication Team-2023

·Participation in PDF and Excel projects to improve other departments of USDA Dairy Program. Ex. Assisted in developing the New Employee Training fillable sheet for Auditing, Grading and Survey department. -2023

·Served on Outreach and Recruitment Committees, ISO compliant course and certification, and Team building teams to improve future of Dairy Program 2016-present.

·Awarded Employee of the month

·Earned spot awards off and on my entire career with USDA AMS Dairy Program 2002-present.

PRESIDENT/TREASURER KAWEAH RIVER EQUESTRIAN DRILL TEAM OVER 20 YEARS

·Volunteer assistance with the local high school FFA-present

·Equestrian Drill Team Leader of drill commands 1986-2019

·Treasurer and President positions for Equestrian Drill Team

·Volunteer food events

·Stuff the Bus with donated food and household items

·Volunteer church fundraising events

Reference Referrals

REFERRALS WILL BE AVAILABLE UPON YOUR REQUEST

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