Human Resources Special Education
Resume:
Shatonya Parson
sorter - United parcel service
Brooklyn, NY 11212
********@*****.***
Willing to relocate: Anywhere
Work Experience
Behavior Technician
Butterfly Effects, LLC-Norcross, GA
December 2022 to July 2024
• Providing direct care to clients in a one-on-one or group therapy setting
• Collecting and recording data on patient behavior
• Carry out clinical assessments and other administrative Special Education Paraprofessional
Norcross Elementary School-Norcross, GA
January 2021 to July 2024
• Assist teacher in caring and teaching kids
• Ensuring the upkeep of educational materials, equipment, and supplies.
• Organizing the classroom and teaching materials, monitoring the classroom during lessons, and minimizing distractions and disruptions.
sorter
United parcel service-Doraville, GA
May 2018 to December 2022
Sort items on the conveyor belt
● Sort small packages in totes
● Clean when needed
● Place missorts where needed
Banker
People's United Bank-Woodbridge, CT
February 2014 to April 2018
• Audited and documented all processes and procedures for new accounts department.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Performed teller transactions
• Create Performance plans for current employees
• Coached current employees on sales, account opening and credit opportunities Managed clients bank accounts, including opening and closing accounts, and overseeing transactions.
• Presented and explained banking services and products to existing and prospective clients.
• Referred clients to in-house financial experts and/or relevant bank departments, such as mutual funds, and trust management, when necessary.
• Prepared documentation to open or close accounts, including obtaining signatures, and assigning account numbers, when necessary.
• Processed applications for credit cards, safe deposit boxes, and loan requests.
• Verified bank account details upon client request.
• Discussed bank policies and procedures and any changes affecting policies and procedures, with clients.
• Resolved client queries and complaints.
• Performing administrative duties, such as data entry, as needed. Human Resources Assistant
Cherry fly-Brooklyn, NY
January 2012 to January 2015
• Supported the recruiting process by creating job descriptions, post jobs, filter resumes, screen candidates, set up interviews, presenting of candidates to hiring manager, conduct background, and prepare offer letters to finalize the recruitment process.
• Administered various human resources plans and procedures for all company personnel, developments and implementation of personnel policies and procedures, prepare and maintain employee handbook and policies and procedures manual.
• Coordinate distribution/communication of projects including but not limited to employee policy, handbook, 401(k) and open enrollment of benefits administration.
• Assisted director of payroll in the weekly processing of payroll for over 300 nonexempt and exempt employees through ADP and Paycom.
• Maintained human resources information system records and compile reports from the database.
• Assisted managers and employees to address all types of employee relation matters, considering all interests.
• Managed employee training database to ensure employees are in compliance with appropriate training.
• Administered Leave of Absence requests in compliance with regulations of FMLA, PFL, NYS Disability, NYS Workers Compensation and ADA.
• Maintained company compliance bulletin boards with mandatory state and federal postings, audit semi- annually and as laws change.
Education
Diploma
Brooklyn High School For Leadership And Community - Brooklyn, NY September 2009 to February 2011
Skills
• Human resources
• RECEPTIONIST (5 years)
• Childcare
• Shipping & receiving
• RF Scanner (4 years)
• Cash handling
• customer service (6 years)
• Order Picker (4 years)
• Cash Handling (4 years)
• Applied behavior analysis
• Teaching
• Sales
• Packaging (4 years)
• Warehouse experience
• Typing
• Classroom management
• Infant care
• Warehouse Experience
• Classroom experience
• Driving
• Great customer service skills (6 years)
• Restaurant experience
• Banking
• Customer service
• Working with people with autism
• Special education
• Training & development
• Shipping & Receiving
• Shift management
• RETAIL SALES (Less than 1 year)
• Load & Unload (4 years)
• Load & unload
• Microsoft Word (7 years)
• Preschool experience
• Early childhood education
• Data collection
• Leadership
• Tax experience
• Order Picking (4 years)
• Shift Management
• Experience working with students
• Nannying
• Analysis skills
• Cleaning Experience
• Special education
Certifications and Licenses
Paraprofessional Certification
Driver's License
June 2023 to June 2028
Assessments
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Verbal communication — Proficient
May 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Workplace safety — Proficient
June 2020
Using safe practices at work
Full results: Proficient
Building relationships for childcare providers — Proficient August 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Sales skills — Proficient
December 2021
Influencing and negotiating with customers
Full results: Proficient
Work motivation — Proficient
August 2020
Level of motivation and discipline applied toward work Full results: Proficient
HR: Compensation & benefits — Proficient
May 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Early childhood development — Proficient
August 2021
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
● Great communication skills
● Great verbal skills
● Great decision making skills
● Great customer service skills
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