Customer Service Real Estate

Anraya King

Grandview, MO ***** 816-***-**** Citizenship Status: US Citizen

Professional Summary

Accomplished Senior Leasing Specialist with a proven track record at GSA, enhancing operational efficiency and tenant satisfaction through expert portfolio management and active listening. Excelled in customer service roles at Apria Health Care and Synchrony Financial, boosting retention through strategic support and team mentorship. Skilled in Microsoft Excel and fostering professional relationships. Skills:

• Goal-Oriented Problem-solving abilities

• Portfolio Management Computer Proficiency

• Real estate knowledge Problem-solving abilitie

• Data Entry Complaint Handling

• Microsoft Excel Microsoft Outlook

• Word Outlook

Education:

• BBA: Business Administration, 05/2026

Vatterott College, Kansas City, MO

Work History

Senior Leasing Specialist 09/2019 to Current

GSA - Kansas City, MO

• Responsible for providing overlooking a team that handles Annual File Reviews, Operating Cost and Tax Escalation Processing, Step Rents, and Change of Ownership/ Novation

• Also Conducted Real Estate Tax Escalations to included reviewing files, obtaining all necessary information from Lessor

• Responsible for scanning documentation into the GREX program and resolving all scanning issues or errors as Information, DUNS #'s, Base Cost of Services, Step rents, etc.) and process necessary changes as required by Lease

• Run reports and prepared Lease Amendment, Novation Agreements, etc.

• Conducted thorough market analysis to determine competitive rent prices, ensuring optimal positioning within the local market.

Customer Service Supervisor 09/2018 to 09/2019

Apria Health Care - Kansas City, Kansas

• Responds to Telephone facts Electronic Documents and Web Inquiries in order form Referral sources and Home Care Patients.

• Created customer support strategies to increase customer retention.Coached team members to deliver hospitable, professional service while adhering to set service models.

• Enhanced team productivity through regular coaching, feedback, and performance evaluations.

• Coached employees through day-to-day work and complex problems. Customer Service Supervisor 01/2026 to 08/2018

Synchrony Financial - Kansas City, Kansas

• Overlooked a team of employees and processed store credit cards

• Provided telephone, online customer service/support within high-volume call centers (handling an average of 100 calls/internet inquiries daily)

• Trained to work in a fast pace environment.

• Created customer support strategies to increase customer retention.

• Conducted training and mentored team members to promote productivity and commitment to friendly service.

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