Customer Support Representative
Resume:
KASHISH PAMNANI
SUMMARY
Highly motivated and result-oriented postgraduate with an MBA from IILM Institute for Higher Education, Delhi. Eager to leverage academic knowledge and hands-on training to contribute effectively as a Technical Recruiter. Proficient in communication, technical skills and eager to learn and adapt to new challenges. Strong problem-solving abilities, teamwork skills, and a passion for continuous improvement. Looking forward to starting a career as a Customer Executive, bringing energy, dedication, and fresh perspectives to the organization.
EXPERIENCE
Customer Support Representative
Intuit Turbo Tax Verified Pro United States Feb 2025 – April 2025 Remote
I worked as a Customer Support Representative for PPM Tax Project at Intuit TurboTax Verified Pro!
My roles are:
. Provide high-quality support to customers applying for and using TurboTax software, ensuring a smooth and user-friendly experience.
. Guide users through tax filing processes, addressing questions about forms, eligibility, and technical issues.
. Troubleshot software-related concerns.
. Delivered personalized assistance via phone, chat, and email while maintaining a high level of professionalism and empathy.
. Achieved a good customer satisfaction rate and contributed to reduced ticket resolution time through effective communication and problem-solving.
. Assist users in navigating tax filing processes, clarifying form requirements, and resolving technical issues using Intuit Assist—an AI-powered tool for guided support.
. Collaborate with cross-functional teams through Slack to coordinate on complex customer cases and ensure timely resolutions.
Technical Recruiter
Sourcing Valley Delhi, Delhi August 2014 - March 2015
My role at Sourcing Valley was sourcing, screening and selecting qualified candidates for technical roles. It was a crucial role in attracting and hiring skilled professionals for IT positions within an organization.
Collaborating with hiring managers and teams leads to understanding the technical requirements and responsibilities of open positions.
Tailor job descriptions to attract the right pool of candidates.
Utilize a variety of sourcing methods, including job boards, LinkedIn and internal databases.
Review resumes to assess the candidate’s experience, skills, and cultural fit for the organization.
Coordinate interviews with hiring managers and/or team members.
Build strong relationships with candidates throughout the recruitment process.
Ensure that the candidate is motivated and prepared to accept the offer.
Build and maintain relationships with internal teams, including HR, technical staff, and leadership, to ensure smooth recruitment processes.
SUMMER INTERN
IFFCO LTD. Delhi, Delhi April 2013 - June 2013
My Summer Internship at IFFCO Ltd. was on Employee Engagement.
The objectives of the project were:
1. To study the employee engagement practices in IFFCO.
2. To evaluate the effectiveness of employee engagement.
3. To find out the satisfaction level of employees with the current system.
WORK AUTHORIZATION
Visa Status: GC valid till Feb 2035
Nationality: Indian
CONTACT
*******.******@*****.***
Omaha, NE - 68114
SKILLS
Hiring and retention strategies
Recruitment and retention strategies
Technical knowledge and recruiting skills
Candidate pipeline development
Data Driven Decision Making
Candidate Relationship Management
Persuasion skills
Microsoft Office
Zoom
Slack
Intuit Assist
Tally
EDUCATION AND TRAINING
MBA
Human Resources Management
IILM Institute for Higher Education, Delhi, India
September 2014
BCOM
Jagran College of Commerce, Kanpur, India
September 2011
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