Customer Service Human Resources

Jenine Belin

***********@*****.*** 980-***-**** Columbia, SC

SUMMARY

Strategic and results-oriented professional with a robust background in human resources, customer service, and office management. . Demonstrated success in streamlining operations, managing HR functions, and enhancing customer satisfaction. Proven track record of consistently exceeding customer expectations through effective problem-solving, communication, and relationship-building skills. Skilled in handling high-volume customer inquiries, resolving complex issues, and ensuring customer satisfaction. WORK EXPERIENCE

CVS Health Remote

OTCHS Customer Service Representative Oct 2024

• Listen to members' needs and provide guidance on accessing necessary care.

• Educate members on benefit plans and available self-service tools.

• Utilize information to enhance member engagement and health management.

• Process claim referrals and escalate issues for grievances and appeals.

• Process orders for over-the-counter items for members.

• Coordinate cross-departmental efforts for efficient issue resolution. Prosperity Health and Wellness

Human Resource Assistant Mar 2021 - Mar 2024

• Optimized new hire onboarding procedures, leading to a more expedient orientation process and improved employee readiness.

• Enhanced the organization of HR documentation, significantly improving the efficiency of information retrieval and reducing processing time.

• Collaborated with management to introduce initiatives that bolstered employee engagement and satisfaction, fostering a positive workplace culture.

• Administered employee benefits, resulting in increased adoption and utilization of available programs, enhancing employee well-being.

Verizon Wireless

Customer Service Specialist Dec 2016 - Aug 2023

• Resolved customer inquiries and issues with a high degree of efficiency, resulting in a 95% customer satisfaction rating.

• Minimized supervisor escalations by 20% through skillful handling of customer concerns and proactive problem-solving.

• Enhanced upsell revenue by 15% by recommending suitable additional services based on extensive product knowledge.

Visions Title & More

Administrative Assistant Jan 2016 - Dec 2016

• Streamlined administrative processes, resulting in a 20% increase in office efficiency.

• Improved scheduling and document management protocols, diminishing scheduling conflicts by 25% and enhancing document retrieval speed by 30%.

WPP Management

Office Manager Sep 2014 - Jan 2016

• Enhanced operational workflows, resulting in a significant 25% increase in overall productivity.

• Reduced office expenditures by 15% by negotiating with suppliers and improved project completion rates by 20% through the adoption of an advanced project management platform. EDUCATION

Argosy University

Master of Science (MS), Human Resource Management

Oct 2014

Austin Peay State University

Bachelor of Business Administration (BBA)

May 2009

SKILLS

Human Resources Management • Customer Service Excellence • Office Operations Optimization • Employee Engagement • Benefits Administration • Project Management • Training and Development • Strategic Planning and Execution • Communication • Problem Solving • Time Management • Microsoft Office Suite

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