Service Technician United States

JAMES D. MCKIEVER JR.

PROFESSIONAL SUMMARY

A thorough technician with over 18 years of experience. Proficient at troubleshooting mechanical issues and completing timely repairs. A commitment to superior service, driven to consistently contribute value through work ethic and achieving new service skills. Experience in managing high volume service calls while maintaining quality and efficiency. Personable and customer-focused with a passion for fostering loyalty and satisfaction.

WORK HISTORY

Diebold Nixdorf - Wixom, MI

July 2003 – April 2024, Associate Service Technician

• Perform trouble shooting via detailed analysis of hardware and software failures with the usage of all available diagnostic tools

• Perform routine checks according to documented preventative maintenance procedures and refill consumables

• Build strong working relationships with customers

• Instruct and train customers on usage and operation of installed hardware and software

• Document all technical procedures

• Treat the company vehicle with caution and respect

• Follow organizational processes and protocols

• Conduct regular inventory check

EDUCATION • CERTIFICATION

• SYRACUSE UNIVERSITY

Google Professional Cybersecurity Certification

• CYBERSECURITY INFRASTRUCTURE SECURITY AGENCY (CISA) Cloud Computing Security Certificate

• HENRY FORD COLLEGE, DEARBORN, MI.

Associate in Computer Science

Major: Computer Information Systems

• MARYGROVE COLLEGE-ITEC, SOUTHFIELD, MI.

Cisco Certified Network Associate, CCNA training program Networking with Cisco Routers and Switches

• ASSOCIATED TECHNICAL COLLEGE, SAN DIEGO, CA.

Certification in Telephone Installation and Line repair

• UNITED STATES NAVY, SAN DIEGO, CA

Data Technician Communication “A” School

CONTACT

Phone: 517-***-****

Email: ***********@*****.***

ACCOMPLISHMENTS

• Received 13 years Honorable Discharge from

the United States Navy

• Received Good Conduct Medals for

Honorable Service

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