Data Entry Customer Support

TAKIYA WELLS

Birmingham, AL ***** 205-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated, goal-driven professional with 15+ years of progressive experience delivering top-notch customer support and office administration by leveraging data entry and billing skills to facilitate organized files administration. Equipped with excellent interpersonal and communication skills essential in relaying critical information among teams to ensure delivery of servi ces in deadline- driven timeframes. Possess time management skills by streamlining and prioritizing activities to cater to the most urgent company and customer needs. Proven leadership skills are evidenced by training and coaching new employees, encouraging best practices, and delivering optimal performances.

CORE COMPETENCIES

Customer Service Process Manufacturing Medical Support Services Clerical Support Accounts Payable Data Entry Administrative Duties Performance Improvement Quality Standards People Management Operations Coordination Electronic Health Record (EHR) Standard Operating Procedures HIPAA Medical Terminology Background Billing Process PROFESSIONAL EXPERIENCE

MEDICAL BILLING & CODING SPECIALIST CHRIST HEALTH CENTER – Birmingham, AL Aug 2022 - Present

Leverage experience in documentation procedures by assembling medical charts, reporting for each patient, ensuring patient confidentiality and observing professional conduct.

Perform chart analysis to guarantee file organization and facilitate setting the proper diagnostic coding as determined by the treatment team and identify medical issues treated during the patient stay.

Apply ICD-10 coding for diagnoses entered in the coding program to ensure appropriate and accurate billing.

Process records request from individuals and coordinate care requests for follow-up from providers.

Develop relationships with follow-up providers and primary physicians by professional reporting of patient documents.

Facilitate medical documentation processes by emailing and faxing diagnoses, treatment plans, medical prescriptions, along with the initial psychiatric assessment and discharge summary. DATA ENTRY SUPERVISOR SKIN PATHOLOGY ASSOCIATES- ADCS CLINICS – Homewood, AL Sep 2019 – Jun 2022

Promoted workload coordination among 3 labs, including AL, FL, and CO, and maintain records for quality improvement.

Oversaw and manage 800-1200 dermatopathology cases per day by ensuring accuracy of entered data and timely correspondence.

Established seamless communication between the lab, billing team, and dermatopathologists by functioning as a liaison.

Ensured continuous performance improvement by leading and supervising up to 10 employees performing data entry tasks.

Spearheaded weekly team meetings to discuss critical matters involving data entry services and identify areas of improvement.

Initiated administrative processes, including hiring process, peformance evaluation, counseling, and implementation of disciplinary actions to ensure seamless manpower management and clinic operations.

Developed staff training and development activities resulting to maximum performance improvement. BILLING TEAM LEAD- DATA ENTRY SKIN PATHOLOGY ASSOCIATES- ADCS CLINICS – Homewood, AL Mar 2019 – Sep 2019

Tracked team performance by generating weekly team status reports on productivity job performance.

Supervised 5 data entry staff in entering patient information into the system accurately and maintained confidentiality.

Assisted patients by providing sufficient information to answer queries regarding bills payment.

Liaised dermatologists and the billing team members to ensure accurate charging of services and identify errors. DATA ENTRY CLERK SKIN PATHOLOGY ASSOCIATES- ADCS CLINICS – Homewood, AL Oct 2018 - Mar 2019

Accurately transferred patient information from hard copies into computer files or database systems to perform proper registry.

Updated patient information in the system by obtaining direct information from patients and source documents.

Retrieved data from database and electronic medical archives as requested to facilitate the establishment of care plans. MEDICAL OFFICE ADMINISTRATIVE Andrews Sports Medicine, St. Vincent’s Hospital – Birmingham, AL Dec 2017

Delivered excellent patient service by assisting patients with kiosk sign-ins, verifying insurance, and processing copayments.

Guaranteed accurate entry of patient information by performing pre-registration and scanning of patient data.

Validated payment methods and medical insurance coverage to eliminate payment collection and billing statements issues. STOCKROOM EMPLOYEE/ TRAINER UNIFIRST CORPORATION- Birmingham, AL Apr 2014 – Sep 2017

Trained new hires and discussed the established policies and procedures to maintain service quality.

Verified purchase order slips against items and scanned item codes in the stockroom management system.

Investigated and resolved issues regarding accounts and customer orders. Assisted in freight unloading and inventory control. TAKIYA WELLS 205-***-**** ***********@*****.*** Page 2 CASHIER/ EMBROIDERY TECHNICIAN MONOGRAM UNLIMITED – Birmingham, AL Jun 2011 – Mar 2014

Processed payments in the POS system, accepted cash and card payments, ensuring accurate invoicing to various customers.

Operated a multi-head embroidery machine, ensuring timely maintenance and troubleshooting for any errors.

Managed high-volume customer calls while maintaining quality of service in directing and assisting every customer’s orders. EARLIER PROFESSIONAL EXPERIENCE

PRODUCTION SUPPORT ASSOCIATE AGC AUTOMOTIVE AMERICAS- Alabaster, AL EDUCATION

Pharmacy Technician Program- Samford University

CPCT/ CPT/ CET- Jeremiah’s Hope Academy- St. Vincent’s Hospital LICENSES AND CERTIFICATIONS

Certified Medical Administrative Assistant, National Health Career Association, Exp Date: Dec 2022 Certified Electronic Health Record Specialist, National Health Career Association, Exp Date: Dec 2022 TECHNICAL SKILLS

Microsoft Suite (Word, Excel, PowerPoint), EHR

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