Fort Lauderdale Customer Service
Resume:
Michaele Rand
Fort Lauderdale, Fl 33312
*******@*****.***
Professional Summary
Detailed oriented and dependable professional with 15+ years of experience in high-paced customer service, hospitality, and team leadership roles. Skilled in scheduling, guest services, communications, and daily operations management. Known for professionalism, problem solving, and strong organizational skills. Now seeking to transition into office administration, where my ability to coordinate logistics,manage customer relationships, and maintain operational accuracy will add value to any administrative team.
Professional Experience
3J Hospitality, Fort Lauderdale — Box Office Associate- Live Nation & Ticketmaster
September 2023 - PRESENT
-Manage ticketing operations including processing orders, refunds, and exchanges
-Assist customers with event information, seating logistics, and accessibility services
-Handle high volume transactions and reconcile daily sales reports
3J Hospitality, Fort Lauderdale — VIP Concierge- Live Nation
November 2019 - Present
-Coordinate VIP experiences including backstage hospitality, transportation, and artist requests
-Liaise with artists, management, and event staff to ensure seamless service delivery
-Manage guest lists, communicate itineraries, and maintain confidentiality
Riverside Market South, Fort Lauderdale — Day Manager
June 2017 - November 2019
-Oversaw day to day business operations and customer relations in a busy hospitality environment
-Managed inventory, vendor coordination, and supply ordering
-Handled POS transactions, customer concerns, and scheduling during peak business hours
Norman Johnson Inc. (Inkwell Pub), Margate — President/ Operations Manager
November 2014 - June 2017
-Managed all aspects of business operations including budgeting, HR, and vendor management
-Hired and trained staff, handled payroll and financials
-Organized marketing efforts and community events to grow revenue
Diablo Dog, Fort Lauderdale —Founder & President
July 2013 - November 2016
-Developed and launched mobile food business including branding and operations
-Managed logistics, licensing, staffing, and customer service
-Executed daily service in fast paced settings and built strong repeat clientele
Kid’s In Distress, Fort Lauderdale —Therapeutic Teacher Aide
May 2003 - May 2004
-Supported social-emotional development of children through structured learning
- Collaborated with educators and families to support care plans
-Applied trauma informed practices to de-escalate challenging behaviors
Rand Industries Realty, Davie —Vice President
November 1997 - May 2003
-Oversaw daily operations of 200,000 sq. ft. Class A office/warehouse property
-Handled all correspondence, AP/AR, payroll, vendor management, and tax filings
-Led leasing, tenant coordination, and administrative support functions
EDUCATION
Northeastern University, Boston, MA — Coursework toward B.A. in Anthropology
September 1993 - June 199
Cardinal Gibbons High School, Fort Lauderdale — Graduated
August 1988 - May 1992
SKILLS
Office & Front Desk Support
Calendar & Schedule Management
Customer & Vendor Relations
Microsoft Office & Google Workspace
Data Entry & Record Keeping
Communication (Written & Verbal)
POS & Payment Processing
Event & Logistics Coordination
Staff Training & Leadership
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