IT Technical Support

David A. (Tony) Saloom

New Bern, NC *****

**********@*****.*** 304-***-****

linkedin.com/in/tony-saloom-23394814

Professional Summary

Army Veteran and CompTIA A+ Certified IT Support Specialist with over 10 years of experience providing exceptional technical support in fast-paced environments. Proven ability to troubleshoot hardware/software issues, optimize systems, and deliver top-tier customer service. Known for reliability, discipline, and a strong work ethic developed through military service and professional practice.

Certifications

CompTIA A+ Certified

Professional Experience

IT Specialist

Ninety.io – Remote

September 2023 – August 2025

Provided technical support and system administration for a fully remote SaaS workforce.

Administered identity and access management using Okta, including provisioning/deprovisioning users and maintaining security policies.

Managed company-wide configurations and troubleshooting through Google Admin Console.

Served as Slack Admin, maintaining channels, integrations, and user permissions.

Used Jira for tracking and resolving technical support tickets efficiently.

Maintained and supported enterprise applications, including Adobe Creative Cloud and Microsoft 365.

IT Support Specialist

Specialty Granules LLC – Hagerstown, MD

January 2020 – August 2023

Provided tier 1 and 2 IT support across multiple departments, both onsite and remotely.

Administered Active Directory for user account creation, password resets, and group policy management.

Imaged and deployed PCs, ensuring proper configuration and software installation.

Managed mobile devices, including provisioning, support, and inventory tracking.

IT Technician

Washington County Public Schools (WCPS) – Hagerstown, MD

June 2015 – January 2020

Provided technical support for end users across school facilities, resolving hardware, software, and connectivity issues.

Imaged and deployed new computers for staff and classroom use, ensuring compliance with district configurations.

Maintained and repaired laptops, desktops, printers, and other classroom technology.

Assisted with software installation, updates, and troubleshooting for educational applications and systems.

Service Desk Technician

Manpower (Contracted to SGI) – Hagerstown, MD

January 2013 – August 2015

Delivered one-on-one technical support to end users via phone and in person, resolving hardware and software issues efficiently.

Utilized the KACE Systems Deployment Appliance to image and deploy PCs for new and existing staff.

Collaborated with IT staff to coordinate enterprise-wide software updates and configuration changes.

Contributed to the successful rollout of system improvements and updates across the organization.

Military Service

United States Army

Specialist (E-4) – Signals Intelligence Analyst

January 1997 – January 2001

Collected, analyzed, and reported on foreign signal intelligence (SIGINT) to support national and tactical operations.

Operated and maintained complex communications and electronic intercept equipment in secure environments.

Collaborated with joint service teams to produce actionable intelligence under time-sensitive conditions.

Honored with the Joint Service Achievement Medal for exemplary service and cross-branch collaboration.

Education

Associate of Arts (A.A.) Degree

Hagerstown Community College – Hagerstown, MD

1991

Technical Skills

Operating Systems: Windows 10/11, Windows Server

Identity & Access Management: Okta, Active Directory, Google Admin Console

Collaboration Tools: Slack, Jira

Productivity Software: Microsoft 365, Adobe Creative Cloud

Imaging & Deployment: KACE Systems Deployment Appliance, PC imaging and provisioning

Support Tools: Ticketing systems, Mobile device management, End-user support best practices

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