Account Manager Customer Service
Resume:
Angela DiRienzi
484-***-**** ******@***********.***
SUMMARY OF QUALIFICATIONS
Enthusiastic, results oriented marketing professional with a successful track record of growing sales and establishing important business relationships. Excellent communication skills and works well independently or as part of a team.
PROFESSIONAL EXPERIENCE
Cadmet Malvern, PA
Regional Account Manager December2023-October2024
Complete Purchase Orders that come thru email, or website
Able to build and maintain lasting relationships with customers
Demonstrated ability to convert prospects and achieve sales quota
Attend trade show and visit current customers in the area
Manage CRM and keep information up to date
Complete RMA anytime returns come thru
J.G. Wentworth
Certified Debt Specialist Chesterbrook, PA
April 2023-September 2023
Engaged in prospects that have requested debt consolidation solutions
Empathizes with clients and analyze customer’s financial situations to offer solutions that help achieve financial goals
Managed CRM pipeline and schedule to maximize individual opportunities
Achieved or exceeded daily metrics and monthly targets while setting customers up for success
Quickly builds rapport and establish trust with prospective clients
Citadel Federal Credit Union
Brookhaven, PA
Assistant Manager
Staff Development:
Creates and conducts content for weekly huddles and monthly sales initiatives
Responsible for the launch and ongoing management of major strategic initiatives
Conducts sales activities to drive business into the branch, such as: in person or by phone with customers or prospective customers, community involvement, etc.
Maintains awareness of individual and branch sales goals and status in achieving them
Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees
Assists in the performance management process for all employees
Conducts daily observations and provide on the spot coaching and practical training to staff members to ensure that the branch office is complying with Citadel’s policies and procedures
Encourages and reinforces all sales and service behaviors taught in training, including cross-selling activities
Supports the Market Manager in business development; participate in networking opportunities within the market area
Customer Service:
Required competency in Customer focus, relationship building, and influencing
Partner with team members to make sure every interaction is a warm and welcome one
Gain feedback from customers and make recommendations for products and efficiencies
Perform all FSR and SFSR duties when needed based on customer volumes.
Gain and Retain Customers
Retail Office Operations:
Manages daily operations such as scheduling, cash ordering, reports, monthly audits, security checklists, etc.
Maintains effective lobby and line management to deliver Citadel Class Service
Meets and complies with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the required background checks and obtaining a unique identifier from the NMLS
Remains compliant with the Bank Secrecy Act by completing annual BSA training.
Senior Financial Representative
Open accounts for new members and market new products and services that the credit union offers
Assist members in submitting applications for mortgages, credit cards, and personal or business loans
Initiate up-sell opportunities to fulfill customers current and future financial needs
Implement Citadel’s unique level of customer service to ensure customer satisfaction
Exceeded performance goals and made President’s Council for 2016, 2018, 2019, 2021
Oct 2021-April 2023
Springfield, PA
July 2015 – Oct 2021
Financial Representative
Performed financial transactions for customers
Educated customers on Citadel’s products and services
Provided a high level of customer service
Responsible for managing the vault
Exceeded performance goals and made President’s Council for 2014
July 2013 – July 2015
Main Street Beverage
Consultant
Performed market research on products for use in the company’s new web application
Matched data gathered during research with product inventory
Norristown, PA
February 2012- July 2013
Dental Health Care Associates
Norristown, PA
Marketing Coordinator
Responsible for creating and executing the marketing plan
Coordinated events to raise awareness of the office’s services
Designed promotional materials, press releases, and ad campaigns
Maintained design and content of the company’s website
Held weekly meetings with team leaders to discuss strategies for recruiting patients
Authored the patient newsletter
Organized internal events and team building activities
Awarded the Heart and Soul Award for 2011
June 2009 – October 2011
Ubiquity Graphic Design
Philadelphia, PA
Account Services
Completed market research and provided reports for all of the company’s clients
Responsible for cutting and printing design work for clients
Packaged and shipped or personally delivered graphic artwork to customers
Fulfilled administrative duties such as answering phones, taking inventory of supplies and ordering new art stock when needed
March 2008 – June 2009
Pier 1 Imports
Springfield, PA
Assistant Sales Manager
Demonstrated outstanding customer service to all internal and external customers
Prioritized workload for associates
Prepared the store to open for daily business
Ensured all end of evening responsibilities were met and appropriate paperwork was filed for store closing
Set attainable goals for staff that was compatible with their individual capabilities
Acted quickly to solve any problems that arose during business operations
Awarded Associate of the Year in 2001, 2002, and 2003
August 2001 – June 2009
TECHNICAL SKILLS
Microsoft Windows 95/98, XP, Vista, 7, 10, and Mac O/S
Microsoft Office (Word, Excel, Access, PowerPoint, and Outlook)
EDUCATION
Bachelor of Business Management and Marketing
The Pennsylvania State University: Major in Business Minor in Marketing
December 2007
REFERENCES
Tim Barden
Regional Account Manager
Cadmet
Alex Gordon
Manager
J.G.Wentworth
Dianna O’Rourke
Hiring Manager
Citadel Federal Credit Union
Leslie Lynch
Senior Financial Representative
Citadel Federal Credit Union
Shannon Klagholz
Office Manager
Dental Health Care Associates
Reenie Reese
EFDA
Dental Health Care Associates
Lauren Tordone
Store Manager
Pier 1 Imports
Kim Rucker
Sales Leader
Pier 1 Imports
Brian DiRienzi
Graphic Designer/Business Owner
Ubiquity
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