Customer Service Inventory Management

Martine Daniele Ndeng

Long Valley, NJ *****

Phone: +1-929-***-**** Email: ******************@*****.*** Professional Summary

Bilingual ( English/French ) customer service and operations professional with over 10 years of experience in high-volume service environments, Financial Banking services, and cultural institutions. Skilled in inventory management, claims processing, travel services. Proven record of handling sensitive data, resolving complex issues with precision and discretion. KEY SKILLS

● 10+ years of experience in highly customer service-oriented roles

● 3 Years in Finance Banking

● Over 5 years managing inventory of multi-million-dollar artwork (15th to 21st century) at the Metropolitan Museum of Art

● Bilingual: English and French (native French speaker)

● Expertise in customer conflict resolution

● Extensive experience in travel services including booking and complex scheduling

● Strong multitasking skills and team player

● Excellent listening skills and diplomatic problem-solving abilities

● Skilled at understanding and fulfilling customer requirements

● 5+ years of sales experience

COMPUTER SKILLS

● Proficient in Windows OS

● Microsoft Excel, outlook

● Currently studying for Salesforce Administrator Certification, focusing on CRM, enterprise applications, marketing automation, analytics, and application development PROFESSIONAL EXPERIENCE

FIS Global (Sutherland) — Credit/Debit Card Customer Service Agent October 2022 – present

● Troubleshoot card issues; activate and block cards as needed

● Maintain and update customer information

● Provide website support and assist customers

● Reverse customers’ late charge fees when applicable

● Handle all incoming calls professionally

● Reissue lost or damaged cards

● Maintain updated customer profiles and service log in CRM systems and banking portals

● Process the customers claims

Bilingual Consumer Service Associate (French/English), Banks Prepaid Department

● Respond to incoming customer calls in both English and French

● Assist customers with accurate and timely information

● Activate and register prepaid cards

● Resolve complaints and troubleshoot issues to provide optimal solutions Metropolitan Museum of Art, New York, NY — Customer Service Representative December 2012 – April 2022

● Assisted visitors with accurate information to enhance their museum experience

● Ensured safety and security of artwork and visitors

● Managed conflicts and difficult customer situations with professionalism

● Promoted and sold audio guide tours to visitors

● Produced data tracking reports for visitor counts, ticket categories, and revenue trends

● Reconciled daily ticket revenue and prepared end of the day financial reports. Taylor Nelson, Paris, France — Call Center Survey Associate January 2010 – May 2011

● Conducted federal, state, and local population surveys

● Interviewed participants and collected statistical data on consumer habits and issues

● Followed structured questionnaires to ensure consistency

● Created electronic surveys for population feedback Versailles Museum Castle, Versailles, France — Guide and Hostess June 2010 – September 2010

● Provided general information to museum visitors

● Recommended activities to enhance visitor experiences

● Conducted visitor surveys based on standardized questionnaires Havas Voyages, Paris, France — Travel Agent

December 2008 – July 2009

● Welcomed and assisted customers with travel advice

● Sold travel packages and planned detailed itineraries

● Provided promotional materials and brochures

● Calculated travel and accommodation costs using online rate tools

● Supported customers in making informed travel decisions EDUCATION

Bachelor of Arts in Hospitality Management

European Institute of Tourism, Paris, France — September 2009

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