Data Entry Customer Service
Resume:
EBONY N. DAVIS-CARTER
**** ******* **-*******, ** 77093
*******@******.***
Degreed professional seeking a long term position within a company where I can learn & grow. Possessing over 15+ years of experience within the Administrative field & a plethora of skills/experience acquired throughout my years of employment, I have an innate ability to grasp new processes & systems which allows me to work in a fast-paced environment, juggling tasks with efficiency and accuracy.
SKILLS
● Customer Service (20+ years) ● Inventory (3 years) ● Inventory Control (3 years) ● Microsoft Office, Excel, Powerpoint (10+ years) ● Prior Authorization/Insurance VRF (10+ years) ● Medical Billing (10+ years) ● SharePoint ● Kronos (5 years) ● CRM (10+ years) ● SAP (Less than 1 year) ● Employee Relations (3 years) ● Switchboard (2 years) ● QuickBooks ● Communication Skills (10+ years) ● Computer Skills (10+ years) ● Dispatch (4 years) ● Data entry ● Computer literacy/Typing PROFESSIONAL EXPERIENCE
Variable-Warehouse Associate/CSR
Houston, TX
06/2024 – Present
● Fulfilling orders by arranging inventory in shipping containers and preparing them for shipment. My duties include interpreting order invoices to determine which items need to be sent out, performing quality control assessments and stacking items safely and securely in the right packaging.
● Data Entry, creating & correcting shipment orders, filing documents, etc. E.Necole’s Cleaning Service-Owner & Operator
Houston, TX
11/2023 – 06/2024
● Commercial & Residential Cleaning Services.
Taylor Smith Consulting LLC - Onsite Coordinator
Houston, TX
12/2022 – 11/2023
● Organizes and manages the various parts of a project to ensure its success. This includes assigning and monitoring daily tasks and communication, as well as creating reports and updates for the project manager and other members of management. Necole’s Cleaning Service Alignment Healthcare- Member Exp. Assoc/CSR
Orange, CA-Remote
07/2022 – 11/2022
● Advised, resolved, and assisted customers and handled their needs and complaints.
● Maintained efficient clerical systems.
● Verified insurance eligibility.
● Managed client, patient, and vendor relationships. Sourcepoint Mortgage-CSR
Houston, TX -Remote
11/2019 – 07/2022
● Field incoming calls in a timely manner throughout the shift.
● Identify customer questions, complaints, concerns, and overall needs.
● Provide sufficient answers and solutions to all customer queries.
● Handle customer complaints respectfully and professionally.
● Redirect customers to appropriate departments and teams when appropriate.
● Follow up with callers on complaint/question status, ensure resolution.
● Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
● Follow all communication procedures, policies, and guidelines during every customer interaction.
● Perform duties and responsibilities to our customers' satisfaction as your number one priority. LHC Group-Financial Intake Specialist
Lafayette, LA
09/2019 – 11/2019
● Verified insurance eligibility and benefits of prospects/referrals and determines LHC rate requirements as it relates to in or out of network coverage daily in an accurate and timely manner.
● Communicating patient benefits in a timely manner using the appropriate legacy system and associated software application as found in patient notes, tasks, workflow, email and or phone calls with our agencies.
● Documented and forwards patient deductible, out-of-pocket expense, lifetime maximum, home health or hospice days, and patient responsibility to agency in an accurate and timely manner.
● Review and replies to branch locations urgent requests in a timely and accurate manner.
● Obtained all authorization as needed from payer for services ordered/requested in a timely manner.
● Documented specific details related to the authorization including effective and end dates using the appropriate legacy system and associated software application via patient notes, authorizations, tasks, workflow, phone calls and/or email.
● Served as a liaison between the branch location and the payer on a regular basis.
● Coordinated and communicated with the branch location regarding any changes or updates from the payer in a timely manner.
● Resolved all customer requests, inquiries, and concerns in an expedient and respectful manner.
● Performed eligibility and or similar, comparable, or related duties as may be required or assigned.
C&J Energy ServicesHR/ Payroll Coordinator
Houston, TX
11/2016 – 09/2019
● Processed bi-weekly multi-state payroll for approximately 2600 employees using ADP Payroll System and SAP.
● Update, collect and import hours within ADP and SAP, verify hours and PTO information and process employee verification and garnishments.
● Recruiting, interviewing, and processing terminations.
● Assist the Manager in the employment process for entry level and technical job openings from hiring to terminations, process new hire and termination records and assist with benefits.
● Respond to employees’ inquiries via phone or email.
● Responsible for the accurate and timely processing of the Company's invoices to include coding, processing, and research.
Christus Health-Patient Account Specialist
Houston, TX
12/2006 – 11/2016
● Displayed superior customer service to all patients, co-workers, manager, adhered to the company policy "One Call/One Solution" ensuring that I successfully resolve the account on one call or follow-up within a timely manner until issue is resolved.
● Verified insurance eligibility.
Analyzed and resolved billing errors/edits, denials, and initiating appeal disputes.
● Determined root cause of denial and ability to submit appeal for reimbursement.
● Calculated expected reimbursement according to payer regulations and/or contracts. EDUCATION
Texas Southern University
B.S. in Administration of Justice
Houston Community College
A.S. in Administration of Justice
Houston, TX
REFERENCES
Tosha White-Christus Health
713-***-****/ ***********@*********.***
Tracey Wright-Wright Housing Solutions
713-***-****/ *************************@*****.***
Terica Henry-Sourcepoint
713-***-****/ ***********@*****.***
Contact this candidate