Administrative Assistant Executive
Resume:
Donna Kay Boswell
Murfreesboro, TN 37128
***************@*****.***
Summary
Results-oriented Executive Administrative Assistant and Customer Service Representative with excellent time management and multi-tasking skills. Diversified experience in all facets of business. Demonstrated ability to acquire technical knowledge and technical sides of a problem. Innovative problem solver with keen attention to detail. Proven leadership, negotiation, and problem resolution abilities. Exceptional communication skills, both oral and written with proven skills such as Microsoft Word, Excel, Access, PowerPoint, SharePoint, etc.
Experience
TennCare – State of Tennessee Remote Contractor, Murfreesboro, Tennessee
Managed Care Specialist 07/2024 – 09/2024
Determine individual and family eligibility for our Client’s care programs.
Assist in coordinating and communicating schedules to internal/external Clients.
Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
Timely management of casework, including proper documentation and case resolution.
Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.
Work efficiently / effectively in multiple databases to extract information.
Attend workgroup meetings and participate in discussions. Assist leadership team, as necessary.
Pharma Supply, Inc. & Coast to Coast Natural Remote Contractor, Murfreesboro, Tennessee
Executive Assistant & Sales Representative 04/2012 – 01/2024
Assist Executive Vice President in administrative and personal duties, i.e. A/R payments, travel, budget, forecasting, marketing promotions, etc. Prepare daily sales reporting, process customer payments online and assist sales staff in administrative duties. Attended weekly sales and marketing meetings via conference/zoom calls and minute taking.
Responsible for ensuring accuracy of new client’s paperwork and properly setting them up in the system.
Coordinate and implement processes for potential clients including presentations, training, etc.
Assist with the compliance team in identifying and monitoring product defect and ensuring new processes are set into place for clients.
Perform general administrative duties such as travel arrangements, expense reporting, schedule coordination, etc.
Work closely with the transportation department on coordination of deliveries and ensure proper documentation is recorded.
Researched and maintained databases of medical reimbursements through many government organizations, i.e. Medicare, Pharmacy Contractors, etc.
Trained in many facets of business including sales, accounting including AR/AP and collections, etc.
Additional Experience
3M ESPE Dental Products, OMNI Preventive Care, West Palm Beach, Florida
Marketing Administrator/Executive Administrative Assistant, 2000-2008.
Reported to the General Manager and US Marketing Manager, with added responsibility of assisting the Professional Relations and Sales Training Teams. Responsible for the coordination of 120+ field based dental conventions, symposiums and conferences held annually. My job included the timely organization of appropriate meeting materials, response dates and key coordination of product samples, various booths/displays, expense tracking, travel schedules, key opinion leader updates/follow-up, etc. Assisted in Payroll, Accounts Receivable, Accounts Payable and Taxes. Attended and drafted weekly Product and Management meeting minutes. Responsible for management schedules, i.e., expense tracking and travel/hotel arrangements. Compiled and distributed monthly budget tracking. Sorted and distributed mail. Drafted and distributed internal and external correspondences.
Education
Lambuth University, Jackson, Tennessee, B.S., History Minor English, 2000
Professional and Social Development
Volunteer and member of River Oaks Community Church.
Member of Phi Theta Kappa and Phi Alpha Theta National Honor Societies
Graduated High School as a North Carolina Scholar
Regular Red Cross Volunteer 1992-present
West Tennessee Vocational School, Business Administration 1995
Internal Auditor 2002-2008
Junior Achievement Participant 2002-2006
Parent Volunteer at Rockvale Elementary and Rockvale Middle School
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