Customer Service Representative

AMBER CARRIGAN

*************@*****.***

cell: 417-***-****

** ***** ********** ** ****** sales

Computer skills: Office 365 All Social Media

More than 20 +years experience in Customer Support and Hospitality

Work Experience

Claims Customer Service Representative

Dollar Tree

Oklahoma city, OK

March 2016-November 2016

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Check to ensure that appropriate changes were made to resolve customers problems

Refer unresolved customer grievances to designated departments for further investigation

Determine charges for services requested, collect deposits or payments, or arrange for billing

Order tests that could determine the causes of product malfunctions

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills

Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers claims

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems

Getting Information

Claims Customer Service Representative

American cleaners

Oklahoma city, OK

April 2012-November 2016

Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Getting Information

Experience with: Austin Logistics CallSelect, Avaya software

Customer Service Rep

American Cleaners

Oklahoma City, OK

June 2010-September 2010

To efficiently write invoices paying close attention to detail. Scanning, and Tagging all articles brought into the store. Handling all debts owed to the company.

Office Assistant

Dobbs Eye Clinic

Sallisaw, OK

March 2006-April 2008

Make sure that all the patients for the day were checked in and all their information was correct. Answered multi-line phone, and scheduled appointments. Accounts receivable, Accounts payable. Microsoft Office Suits.

Education

Bachelor's Degree, Ba in Crisis and Traunma (Psychology)

Liberty University Online

Lynchburg, OK

March 2018-Present

I am currantly attending Liberty University for my degree in Psychology in Trauma and Crisis Support

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